Sales Administrator bei Livetrends Design Group LLC

Description

About LiveTrends Design Group

LiveTrends is the leading design company within the global home décor industry. At LiveTrends Design Group (LTDG) we deliver inspiration and joy to over 10 million homes a year by combining two timeless forces, Nature and Art, into unforgettable home decor. Through constant innovation, creativity, and exceptional design we provide retail market leaders across North America and Europe with products and services that are changing the industry. All three of LTDG brands (LiveTrends, Urban Jungle, BeYou) are currently available at retailers such as Lowe’s, Kroger, Target, Costco, Trader Joe’s, Wegmans, and many more.

POSITION OBJECTIVES:

The main objective for this role is to provide structured support for the Sales Team, create long-term trusting relationships with our customers and deliver solutions that fit each retailer’s needs. The Sales Administrator will support the organization with customer needs and corporate needs, acting as a liaison between Departments for Project Management, item setups, custom UPC/label needs, manage the data flow that is needed to fit each retailer’s needs and work with the existing Sales Hub as we strive to provide excellence to our customers. 

Requirements

The Sales Administrator’s responsibility is to support sales needs. This is not a client-facing role. Responsibilities include completely managing SKU needs (item set ups and barcodes and the management aspects that go along with them): revisions, organization, communications, etc. This key role performance will allow our customers to order our items that will eventually ship and display in their retail stores.

• Handling the back-office sales support functions for the sales team: entering orders into SAP system, logistics, and shipping coordination.
• Handling and screening phone calls and emails from internal and external sources including production, buyers, suppliers, stores, etc.
• Support the Mass Market Team by submitting and setting up items in Customer/Vendor portals. Completely manage information flow concerning setting up SKUs/items for our retail partners.
• Create, edit, review, and publish individual and box bar codes based on client needs.
• Manage internal database of barcodes and create new ones as they are allocated to customers.
• Work directly to support the Mass Market Team with internal requirements in order to trade with our retail partners.
• Resolving questions regarding product, order quantities, pricing, and shipping.
• Work with our Finance team to remedy invoicing discrepancies.
• Assist with challenging client requests or issue escalations as needed.
• Strong Customer Service skills to assist with phone customer inquiries, challenging client requests or issuing escalations as needed and credit requests.
• Excellent attention to detail and careful consideration of processes and deadlines.
• Create efficiencies and create new processes wherever possible. 
• Inventory Management: Oversee inventory levels across various selling channels to ensure availability and minimize stockouts. Coordinate with internal teams to maintain accurate inventory data and manage replenishment processes.
• Order Processing: Monitor ecommerce orders and ensure timely processing and fulfillment. Coordinate with logistics and fulfillment teams to optimize order flow and customer satisfaction.
• Create efficiencies and create new processes wherever possible.
• Setup, submit, and track items in EDI, Vendor Portals and Excel worksheets.

SPECIFIC SKILLS

• Solid experience with Microsoft Excel including VLOOKUP and pivot tables is required.
• Ability to serve as a role model and uphold the LiveTrends Vision, Mission, and Values 
• Creativity and solution-driven way of thinking
• Relevant experience with sales support and product administration
• Exceptional customer service abilities
• Strong Communication Skills to communicate with Account Managers, Sales Support Managers and Production Personnel
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Experience delivering client-focused solutions to customer needs.
• Fast learning capabilities
• Excellent project management skills
• Ability to troubleshoot and work independently when needed

BENEFITS

• Competitive pay structure
• Matching 401k
• Medical insurance and additional health benefits
• Paid time off and paid holidays throughout the calendar year
• Onsite gym
• Sabbatical

Local Candidates Only

To Apply: https://recruiting.paylocity.com/recruiting/jobs/Details/3566772/Livetrends-Design-Group-LLC/Sales-Administrator

LiveTrends is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors, or any other protected categories protected by federal, state, or local laws.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

LiveTrends does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of LiveTrends and no fee will be paid in the event of a hire.

Disclaimer: “We do not advertise, recruit nor hire via Google Hangout. We do not request confidential information via email.” Any and all correspondences will come from an official “@livetrends.com” e-mail and that all candidates in any recruitment process will complete an in-person interview at our corporate office in Central, FL.