INTERNAL APPLICANTS ONLY Access Manager bei London Borough of Waltham Forest

***Internal Applicants Only***

Organisation: London Borough of Waltham Forest

Salary: PO3 £45,750 - £49,056 

Contract Type: Permanent

Working hours per week: 36 

Application Deadline: 25/09/2025

Proposed Interview Date: TBC 

Reference: 1852

About Us: 

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. 

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. 

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. 

About the role: 

Are you passionate about delivering outstanding services that make a real difference in residents’ lives? Do you have a strong understanding of housing compliance, and the drive to ensure every resident has access to safe, well-maintained homes? The London Borough of Waltham Forest (LBWF) is looking for a proactive, organised, and solution-focused Access Manager to join our Housing Asset Team.

In this vital role, you will be at the forefront of facilitating timely access to properties for essential repairs, health and safety inspections, and statutory compliance works. Your work will help safeguard residents wellbeing, ensure legal obligations are met, and support the Council’s commitment to maintaining high standards across its housing stock. This is a key opportunity for someone who thrives on problem-solving, process improvement, and delivering a high-quality, customer-focused service.. 
 

As the Access Manager, you will take operational responsibility for managing and improving the service that ensures timely and secure access to council homes for essential repairs, health and safety checks, and statutory compliance works.

You will lead the coordination of access arrangements when contractors have been unable to gain entry through standard attempts, ensuring no property is left at risk due to missed appointments or non-compliance. Your focus will be on delivering a seamless, resident-friendly experience, while maintaining high standards of quality, efficiency, and regulatory compliance.

You will also be responsible for line managing the Access Coordinator and will play a key role in reviewing and enhancing access procedures to deliver value for money and improved service outcomes.

>> Click here to download the Role Profile << 

Key Responsibilities: 

Develop and manage the end-to-end access service for council housing repairs, health and safety checks, and statutory compliance works. This includes designing, implementing, and maintaining effective access protocols to ensure that all necessary works can be carried out within required timeframes, supporting the Council’s commitment to resident safety and property maintenance.

Take the lead in resolving complex access issues, stepping in once contractors or service providers have made all reasonable attempts to gain entry. You will coordinate with internal teams, legal services, housing officers, and where appropriate, residents and their representatives, to facilitate successful outcomes and avoid delays to critical works.

Continuously assess and enhance access procedures with a focus on improving the resident experience, reducing missed appointments, and increasing operational efficiency. You will monitor performance data, identify patterns or recurring barriers, and implement solutions that drive service improvement.

Ensure full compliance with housing legislation, health and safety regulations, and internal policies, including data protection, safeguarding, and equality standards. You will be responsible for maintaining up-to-date knowledge of relevant regulatory frameworks and ensuring they are reflected in day-to-day access practices.

Deliver a high-quality, cost-effective service that maximises value for money while maintaining rigorous standards. You will work closely with contractors and service providers to ensure contractual obligations are met, budgets are respected, and residents receive a timely and respectful service.

Line manage and support the Access Coordinator, providing day-to-day guidance, coaching, and performance monitoring. You will ensure that access requests are triaged effectively, communication is clear and professional, and the team delivers a consistent and resident-focused service.

Knowledge, Skills and Experience 

• Able to work in an inclusive manner with staff and residents. 
• Good IT literacy, particularly with Microsoft Office applications.

Qualifications and Requirements: 

• Degree or equivalent or vocational qualification in relevant subject or area 
• Evidence of Continuous Professional Development

Terms and conditions: 

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.  

Equal Opportunity Employer: 

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. 

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. 

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. 

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us. 

Contact Information: 

If you have any questions about this vacancy or the application process, please contact Sharon-Leigh Gordon Assistant Director of Housing Repairs & Planned Works at [email protected]

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at [email protected]. 

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email [email protected] so we can arrange an alternative application method. 

Click here for further information on the Human Resources recruitment privacy notice.