IT Applications Administrator (m/f/d) bei REPA GROUP

We are REPA Deutschland GmbH, part of the REPA Group - Europe's leading distributor of spare parts for the catering industry, commercial kitchens, refrigeration technology and more. With over 95,000 items from more than 2,000 manufacturers, we offer the largest range on the market. Our 6 warehouses in Europe, 9 locations and over 1,000 employees guarantee fast and reliable service. Our affiliation with Parts Town, the American market leader in high-tech spare parts distribution, gives us even more power. Together we ensure that everything runs smoothly - whether it's a coffee machine, refrigerator or combi-steamer.

We are seeking a highly skilled and proactive IT Applications Administrator (m/f/d) to manage, support, and optimize our enterprise applications. This role is responsible for ensuring the effective operation, configuration, maintenance, and continuous improvement of several key business applications, including Jira, SharePoint, PROS, Microsoft Dynamics CRM, Zendesk and Microsoft Fabric.  Plus any application as the business evolves.  Don’t worry if you don’t have all of these as we can provide training!

The  role will work closely with business stakeholders, IT teams, and external vendors to ensure applications align with organizational goals, provide excellent user support, and implement best practices for system administration and governance.

Jira Administration:

• L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
• Configure projects, workflows, permissions, users and schemes.
• Manage integrations with other Atlassian tools and third-party apps.
• Provide end-user training and create documentation for internal users.
• Monitor performance and implement updates or enhancements as needed.

SharePoint Administration:

• L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
• Troubleshoot issues and ensure security compliance and data integrity.

PROS (Pricing & Revenue Optimization) Support:

• L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
• Collaborate with relevant business units to maintain configurations and integrations.
• Monitor performance and work with vendors to resolve issues and implement upgrades.

Microsoft Dynamics CRM:

• L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
• Manage system configuration, workflows, customizations, and integrations.
• Provide CRM user support, training, and documentation.
• Ensure system integrity and compliance with data governance policies.

Microsoft Fabric (Power BI & Data Services):

• L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
• Resource provisioning & Capacity Management.

Zendesk:

• L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
• Automations & Workflow administration.
• Changes related to project and business requests.

Korber (WMS):

• L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.

• Bachelor’s degree in Information Technology, Computer Science, or equivalent certification.
• 3–5 years of experience administering enterprise applications.
• Hands-on experience with at least three of the following tools: Jira, SharePoint, PROS, MS Dynamics CRM, Microsoft Fabric (Power BI).
• Strong understanding of access control, security protocols, and application lifecycle management.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication skills and ability to work with both technical and non-technical stakeholders.

Preferred:

• Certifications in one or more of the following platforms (e.g., Atlassian Certified Admin, Microsoft Certified: Power Platform, Dynamics 365).
• Experience with scripting (e.g., PowerShell) or automation tools.
• Familiarity with ITIL or similar IT service management frameworks.

Key Competencies:

• Detail-oriented with a focus on documentation and process.
• Ability to manage multiple priorities and adapt to changing business needs.
• Collaborative mindset with a commitment to continuous improvement.
• Customer-service-oriented approach to internal support.

In addition to a secure job with a highly varied, broad range of tasks in an internationally successful, fast-growing and family-friendly group of companies, you can also expect depending on location:

• Attractive remuneration package including Christmas and holiday bonuses
• Flexible working hours and flexitime account to combine family and career
• Company pension scheme
• Canteen with subsidized lunch
• Flat hierarchies and short decision-making processes
• Individual training and development opportunities
• Regular employee events
• Very good, appreciative working atmosphere
• Employees recruit employees - bonus
• Corporate Benefits
• Free employee parking

REPA embraces diversity and is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, or disability.

Have we piqued your interest? Then apply today! We look forward to receiving your online application!