Systems Administrator bei CAP Agency

Systems Administrator 

Full-time, benefits eligible

SUMMARY

The Systems Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of network, systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and network procedures adhere to organizational values, enabling staff, volunteers, and partners to complete their work effectively, efficiently and without interruption.

ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Network Administration

• Manage operational delivery and modification of network services 
• Manage and configure network management tools, DNS, DHCP, VPN, wireless services, and other systems that support IT services. 
• Configure, maintain, and troubleshoot Layer 2/3 switches, wireless networks, branch office vpn tunnels, VoIP phones, databases, and cloud VM architecture.  
• Oversee configuration management, provisioning, new product and service implementations, service shutdowns, and other hardware and software changes. 
• Update firmware of network devices as new stable release become available

Systems & Device Administration

• Manage server configuration, maintenance, and security patching
• Oversee user and device management in all agency systems
• Create and maintain current systems documentation and diagrams
• Monitor and contain malicious threats using EDR/MDR solutions
• Update server, desktop, and mobile device hardware asset inventories
• Test and confirm system backup integrity and viability
• Develop and maintain installation and configuration procedures
• Respond to server resource monitoring alerts
• Audit user accounts and licenses for compliance
• Ensures licensure and subscriptions are in compliance and current
• Connect and troubleshoot agency printers, scanners, and fax modules

Other Duties

• Respond to IT support requests (email, phone, or in-person) for their related areas of responsibility and assigned coverage times. Provide a resolution to a wide variety of common computer related issues. 
• Responsible for providing high quality, superior customer service for IT services to various users, to employees, clients and our external partners.
• Evaluate documented resolutions and analyze trends in order to provide for more effective support.
• Serve as a member of the IT department and serve as a backup in another member’s absence 
• Follow-up support resolutions to ensure issues have been appropriately resolved.
• Research and recommend innovative, and where possible automated approaches for system administration tasks
• Attend CAMIS group and other appropriate inter-agency computer meetings as directed by the director.

MINIMUM QUALIFICATIONS

Education, Training and Experience Guidelines 

Bachelor/4-year degree in MIS, computer science, or related field AND 2-years hardware support/implementation experience OR an equivalent combination of education, training and experience.

Knowledge of:  

• Principles and best practices of technology management, infrastructure system development, and systems integration.
• Principles and practices of network administration, access and security guidelines, troubleshooting techniques and internet technical knowledgebase services.
• Minimum 2 years work experience with Windows and Windows server administration.
• Minimum 2 years work experience with Microsoft Active Directory and/or Azure Active Directory
• Minimum 2 years work experience with Cisco IOS systems
• Software applications and operating systems used at CAP.
• Administration and maintenance principles of multiple network operating domains.
• Network topologies and protocols, and enterprise IT applications.
• Techniques and practices for efficient and cost-effective management of resources. 
• Project planning and management principles
• Experience with Office 365 and Azure environments
• Experience with an MDM system is a plus
• Experience with Laserfiche is a plus
• Experience with Watchguard firewalls is a plus

Skill in:

• Analyzing end-user needs.
• Extracting data and designing reports.
• Working independently in a technical environment. 
• Quickly and effectively diagnosing and resolving technical problems in a network environment.
• Evaluating workflow and effectively prioritizing multiple tasks, projects and demands
• Developing and administering IT plans, policies, and procedures.
• Preparing clear and concise reports and memos.
• Establishing and maintaining effective working relationships with co-workers and clients. 
• Working with software and hardware vendors and contractors.
• Communicating effectively verbally and in writing.

LICENSE AND CERTIFICATION REQUIREMENTS 

A valid state driver’s license, proof of insurance and review of Motor Vehicle Record (MVR) report is required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Ability to lift and/or move 50lbs on occasion and occasional ladder work.

ORGANIZATIONAL INFORMATION

            Grade:                         E-4

            FLSA Status:             Exempt

            Department:              Information Technology

AFFIRMATIVE ACTION POLICY: Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance. 

The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer and is committed to building a culturally diverse workforce

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Systems Administrator                                                Date

Mission Driven Competencies

Organizational Excellence: All agency employees can help maximize the quality of our customer service through continuous improvement of our processes, commitment to finding better ways to do things, and working together to accomplish this.  

1. Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Provides assistance, information, or other support to others, to build or maintain relationships with them.

2. Continuous Improvement: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change. Proposes new approaches, methods, or technologies.

3. Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach. Weighs the costs, benefits, risks, and chances for success, in making a decision. Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.

Marketing and Communications: By reaching out as passionate ambassadors of CAP, all agency employees can help connect more clients to our programs and energize more volunteers to support our efforts to serve our clients.

4. Communication: The ability to ensure that information is passed on to others who should be kept informed.  Ensures that important information is shared with others.  Shares ideas and information with others who might find them useful.   Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail). Keeps his/her manager informed about progress and problems; avoids surprises. Ensures that regular, consistent communication takes place. Is responsive, receptive and follows up to communication received.

Diversified Fund Development: All agency employees can help fund our mission by developing and cultivating new or existing Agency relationships leading to increased donations to improve our customer service and program offerings.

5. Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. Takes time to get to know coworkers, to build rapport and establish a common bond.

6. Customer Centered: Creates and maintains an environment that provides customers/clients with desired services and outcomes.  Combines experience, insight, and data to determine how to best exceed customer and client needs.  Ensures to deliver exceptional customer/client value, service and support.

Technology and Information Management:  By supporting the Agency’s efforts to expand the use of technology to simplify and streamline our daily work, all agency employees can help provide our clients with the highest quality customer service possible.

7. Use of Technology and Information management: Supports the agency’s efforts to expand the use of technology, understands and uses current technology appropriately for job functions, learns and utilizes new technology and leverages technology to assist with efficiency within position to assist our agency with providing the highest quality customer service possible.