Employee Solutions Assistant

Summary

This role provides administrative support to the Employee Solutions department by serving Four Seasons through Excellence and Integrity.  

  Essential Duties & Responsibilities

• Provides excellent professional service to all internal and external customers while adhering to departmental service standards on quality and timeliness.   
• Assists the department with adhering to best practices, ensuring compliance, and processes meet the needs of department and organization. 
• Serves as first point of contact for all incoming calls to Employee Solutions office.   
• Supports maintenance of HRIS system (ADP) through data entry, password resets, etc.
• Provides administrative support to recruitment efforts such as processing reference checks, filing interview evaluations, etc. 
• Supports New Hire Orientation & new employee onboarding.
• Prints badges and maintains Employee & Volunteer Badge Photo Database. 
• Files & supports maintenance of Employee Personnel files.   
• Supports the planning and facilitation of employee Reward & Recognition processes including but not limited to Employee Birthday Cards, Anniversaries, Employee Recognition Weeks, Life Event Support, and Employee Years of Service awards.   
• Performs periodic (weekly, monthly, quarterly) reporting from HRIS including but not limited to tenure report, birthday report, active employee list, etc.  
• Completes employment verifications. 
• Processes Tuition Reimbursement requests.
• Provides administrative support to organizational HEEDI (Health Equity, Diversity, Inclusivity) Goals & Action Plans
• Sorts and processes all incoming departmental mail and faxes.  
• Provide back-up coverage to front desk receptionist. 
• Any other administrative support tasks requested.

Knowledge, Skills, and Abilities

• Knowledge of human resources functions and/or operations 
• Knowledge of administrative skills 
• Knowledge of HIPAA privacy rules and regulations 
• Knowledge of HRIS records systems 
• Consistent data entry skills 
• Excellent attention to detail and accuracy 
• Proficient in MS Office: Outlook, Word, Excel, etc. 
• Excellent organization skill
• Excellent interpersonal skills 
• Excellent written and oral communication skills 
• Demonstrated critical thinking skills 
• Excellent customer service skills 
• Ability to work independently with minimum supervision 
• Ability to be flexible and accommodating 
• Ability to focus on details 
• Ability to use good judgment, take direction, and ask for help when needed 
• Ability to work under pressure to meet deadlines 
• Ability to take initiative 
• Ability to interact with various departments throughout the organization 
• Ability to work flexible hours, if needed 
• Ability to participate as a team player to coordinate projects 
• Ability to plan, prioritize and coordinate multiple projects 
• Ability to drive to and from various locations  

Minimum Qualifications

Education:

Experience:

• Minimum of 1 year experience in administrative role, human resources experience preferred
• Proven ability to handle high-volume tasks with little to no supervision 
• Proven ability to work with highly confidential information 
• Experience effectively collaborating with a diverse group

Licensures & Certifications:

Summary of Physical Requirements

• Hand dexterity to include gripping, carrying, pushing & pulling
• Fine finger movements to include writing & typing, frequently
• Flexion/Extension of arms & wrists
• Near & far visual acuity 
• Ability to hear, understand, & distinguish speech and other sounds 
• Prolonged sitting, in excess of four hours per day  
• Ability to drive and/or transport self to and from work locations
• Ability to lift, carry, push & pull up to 10 pounds, occasionally

Intent and Function

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the duties of the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. 

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.