Director of Patient Services bei La Clínica del Pueblo

                                                                                                                                       La Clínica del Pueblo

Job Title:             Director of Patient Services
Department:       Patient Services
Reports to:          Chief Operating Officer (COO)
Location:             Multi-Site, Multi-State
Classification:    Exempt

Position Summary

The Director of Patient Services plays a critical leadership role in advancing La Clínica del Pueblo’s mission to provide high-quality, culturally responsive care to the diverse communities we serve. This position is responsible for ensuring that patients experience timely access, coordinated services, and compassionate care across all multi-site, multi-state clinical operations.

As a key member of the Leadership Team, the Director oversees patient-facing operations, including scheduling, intake, benefits enrollment, medical records, referral navigation, case management, and service flow, while driving improvements in quality, safety, and efficiency. The Director fosters a supportive environment for staff, strengthens systems that promote patient-centered care, and ensures compliance with FQHC standards and regulatory requirements.

More than an operational leader, the Director serves as a bridge between patients, staff, and leadership, advocating for equitable access to care, guiding service innovations, and ensuring that every patient encounter reflects La Clínica’s commitment to dignity, inclusion, and community health for all who seek care with us.

Key Responsibilities

Patient Services & Operations

• Direct daily operations of patient services, including scheduling, access, intake, benefits enrollment, medical records, referral navigation, case management, and front desk functions.
• Ensure compliance with FQHC, Patient-Centered Medical Home (PCMH), and HRSA standards, including patient access, utilization, and continuity of care.
• Monitor patient experience data and lead improvements in access, clinic flow, and satisfaction.
• Manage patient complaints and implement timely, patient-centered resolution processes.
• Oversee departmental budgets and contribute to financial planning, including grant-related requirements.

Environment of Care

• Ensure safety, infection control, equipment maintenance, and overall facility readiness.
• Partner with Operations on procurement, space planning, and efficiency of clinical environments.

Systems & Risk Management

• Oversee use and optimization of the electronic health record (EHR) and telecommunications systems.
• Support emergency preparedness and compliance with regulatory safety drills and protocols.
• Act as liaison with auditors, funders, and external agencies to ensure regulatory and grant compliance.

Leadership & Collaboration

• Supervise, coach, and develop patient services managers and frontline staff to achieve high performance and engagement.
• Lead quality improvement initiatives in partnership with the Quality Department.
• Monitor provider productivity and ensure compliance with benchmarks and operational standards.
• Represent La Clínica with external partners, vendors, and funders.
• Contribute to organizational strategy and ensure compliance with federal, state, and local requirements.

Required Qualifications

• Bachelor’s degree in Health Administration, Public Health, Business Administration, or related field.
• Minimum of 5 years of progressive management experience in healthcare or nonprofit operations, including supervisory responsibility.
• Experience with budgets, vendor relations, and compliance in a healthcare setting.
• Experience working with diverse populations.

Preferred Qualifications

• Master’s degree in Public Health, Healthcare Administration, or related field.
• Experience in FQHC or ambulatory care settings.
• Familiarity with eClinicalWorks (eCW) or comparable EHR systems.
• Knowledge of UDS reporting, 340B pharmacy program, Title V, Title X, HRSA, and Ryan White programs.
• Experience working with Latino and underserved populations.
• Bilingual in English and Spanish preferred but not required. 

Core Competencies

• Strong leadership and staff development skills.
• Commitment to quality, patient-centered care, and service excellence.
• Effective communication and interpersonal abilities with diverse communities.
• Ability to manage complex operations, budgets, and regulatory compliance.
• Mission-driven and collaborative approach to leadership.

Here is a condensed recruitment/public-facing version

Director of Patient Services- FQHC Multi-Site/Multi-State

Washington, DC & Hyattsville, MD | Full-time, Exempt

La Clínica del Pueblo is seeking a Director of Patient Services to lead patient access, care coordination, and daily operations across our health centers. This is a mission-driven leadership role at a Federally Qualified Health Center (FQHC), overseeing multi-site, multi-state operations and ensuring high-quality, culturally responsive care for diverse communities.

What you’ll do:

• Lead patient services operations including scheduling, intake, benefits enrollment, and medical records.
• Supervise and develop managers and staff to create a high-performing, collaborative team.
• Ensure compliance with FQHC, HRSA, PCMH, and other quality standards.
• Partner with leadership on strategic initiatives to improve patient access and experience.
• Oversee budgets, vendor relations, and optimization of EHR and communications systems.
• Support community outreach and represent La Clínica with external partners.

What we’re looking for:

• Bachelor’s degree in Healthcare Administration, Public Health, or related field (Master’s preferred).
• 5+ years of progressive healthcare or nonprofit management experience.
• Supervisory experience with proven success in staff development.
• Knowledge of FQHC operations, UDS reporting, and compliance standards a plus.
• Bilingual English/Spanish strongly preferred.

Why La Clínica?

• Be part of a mission-driven organization dedicated to providing high-quality care to underserved communities.
• Join a collaborative leadership team shaping the future of patient-centered care.
• Competitive salary and benefits package.

Apply today to help us advance health equity and improve access to care in our community!