Rideshare Billing Specialist bei Ben Franklin Transit, WA

About the Department

OUR MISSION
Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development. 

OUR VALUES
We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety.  Employees and representatives of BFT are expected to uphold our values and mission.

NATURE OF POSITION
Under general direction, the Rideshare Billing Specialist supports and optimizes the Rideshare & On-Demand Transportation program by managing reporting, compliance, grant billing, and data analysis for over 1,300 riders. The role provides insights to improve efficiency, rider satisfaction, and driver performance, while collaborating across departments and with external stakeholders to evaluate performance, forecast demand, and recommend strategies that ensure program success.

Position Duties

• Develops, updates, and maintains all program forms, policies, training materials, and customer-facing documents to ensure accuracy and consistency.
• Assists the Rideshare Director in managing federal and state grant billing, including preparing documentation and reconciling financial records tied to external funding sources.
• Prepares compliance reporting and documentation for audits, including National Transit Database (NTD), WSTIP, and other agency-specific requirements.
• Compiles and prepares ridership, fare revenue, and program performance data to identify patterns, measure KPIs, and support informed decision-making.
• Coordinates scheduling of vehicle maintenance, inspections, and vendor communication to ensure fleet readiness.
• Monitors vehicle inventory, availability, and assignments in partnership with the Maintenance department.
• Manages telematics reporting, retrieves safety videos, and documents incident-related events.
• Develops, maintains, and updates program forms, policies, and training materials to ensure consistency and compliance.
• Provides ongoing customer support to program participants, resolving billing disputes, fare adjustments, and account reconciliation.
• Collaborate with other departments to ensure consistent cross-agency processes and interdepartmental communication.
• Provides back-up support to Rideshare Program Coordinators during high-volume periods, absences, and onboarding activities.
• Leads development and implementation of best practices for Washington State Rideshare programs, ensuring alignment with statewide standards.
• Assists with program promotional strategies, outreach initiatives, and customer education efforts.
• Other duties as assigned.

• Strong proficiency in Microsoft Office Suite, Smartsheet, and database management systems.
• Experience with telematics reporting tools, financial systems, and audit documentation.
• Ability to organize and interpret program data to develop clear, actionable recommendations.
• Understand and apply applicable laws, regulations, policies, and investigative methods related to transit systems, including clear documentation and reporting.
• Communicate effectively, both orally and in writing with the public, peers, and leadership; establish cooperative working relationships and deliver presentations to small and large groups.
• Work independently and as part of a team; manage time effectively, adapt to changing priorities, handle interruptions, and meet deadlines while following agency policies.
• Exercise sound judgment, attention to detail, and problem-solving skills to ensure integrity of data, financial reconciliation, and operational processes.
• Strong written and verbal communication skills, including the ability to prepare reports and program documentation.
• Strong responsibility for program reporting, fiscal accuracy, and compliance oversight.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Punctuality and reliability in meeting deadlines and program objectives.
• Accountability for maintaining accurate and compliant program operations.

Minimum Qualifications

MINIMUM QUALIFICATIONS
Associate’s degree from an accredited institution and three-years of relevant experience in program coordination, financial analysis, data reporting or similar; or any equivalent combination of experience, training, and education. Must possess a valid driver’s license.

LICENSES, CERTIFICATIONS & OTHER REQUIREMENTS
None.

PREFERRED QUALIFICATIONS
Bachelor’s Degree from an accredited institution and previous transit experience. Knowledge of Washington State Rideshare best practices, policies, and compliance requirements, including familiarity with commuter programs, vanpool operations, and reporting standards.

Other Qualifications

• Collaboration:  Shares time and knowledge with others; adjusts priorities as circumstances dictate; follows through on commitments, accepts responsibility for actions, resolves interpersonal conflicts constructively.
• Diversity: Demonstrates an awareness and respect of cultural and individual values.  Treats all people with dignity, courtesy and respect.
• Fiscal Accountability: Actively contributes to the productivity of the agency; demonstrates good stewardship of company time and resources; displays high standards of ethical conduct.
• Customer Service:  Anticipates the needs of internal and external customers; delivers quality work products and services within expected timeframes. Considers and responds appropriately to people in various situations.
• Innovation: Considers new approaches to situations; encourages ideas and improvements.
• Sustainability: Actively encourages environmental benefits and the conservation of natural resources.
• Safety: Adheres to safety related laws, regulations, standards, and practices; performs work in a safe manner; encourages and supports others to be safe while at work.