Interim Team Assistant bei Lloyd's Market Association

Introduction to the role

The Lloyd’s Market Association (LMA) has a vacancy for an interim Team Assistant. The role is part of the Business Support Team (BST) and helps support the LMA by providing key administrative support. Tasks include booking meetings, managing diaries, preparing and sending event invitations, helping to organise group events such as workshops and forums, and keeping our member list accurate and up to date. The role also involves covering reception duties – greeting visitors, answering enquiries, and ensuring guests feel welcomed and well-informed.

This is a key role that helps the LMA run smoothly and works closely with the Business Support Team Manager to support day-to-day tasks, coordinate meetings and events, and ensure everything is prepared and delivered as needed.

Introduction to the Lloyd's Market Association (LMA)

The LMA represents the interests of all 56 Lloyd’s managing agents and all Lloyd’s members’ agents, who together underwrite approximately £56.2 billion of risk in 2025.

The purpose of the LMA is to make the market a better place and in so doing, maintain the Lloyd’s market’s position as the pre-eminent leader in specialty and commercial risk. We sit at the centre of the Lloyd’s market, a world-leading global marketplace for complex risk.

We seek to make the market a better place in five fundamental ways. First, we advocate on behalf of our members with key stakeholders, including governments, regulators and the Corporation of Lloyd’s. Second, our work spans technical and professional support, from developing model policy wordings to providing guidance on regulatory and legislative requirements.

Third, our award-winning LMA Academy is one of the leading providers of Lloyd’s technical training in the market, supporting the ongoing development of underwriting, claims, finance, risk and operations professionals. Fourth, we drive forward a digitalisation agenda for the market and fifth, we are strong advocates of advancing the market’s inclusive culture.

Collaboration is at the core of what we do. We engage closely with our members to understand and tackle the issues that matter most, and we partner with Lloyd’s and other market associations to help shape the future of the marketplace.

Job Purpose

To provide administrative support as part of the BST, working together to meet the overall needs of the LMA. This includes supporting shared tasks such as booking meetings, covering reception, sending out event invitations, updating records and helping ensure large-scale events run smoothly. The team collaborates closely, with regular check-ins to stay aligned and manage responsibilities as a group.

Key Accountabilities 

• Meeting support: Coordinate 1-2-1 meetings, committees, forums and events.
• Administrative support: Manage printing, data entry, and shredding.
• Meetings & events: Arrange internal/external meetings, including booking venues, organising refreshments and materials, sending invitations, managing guest passes, maintaining meeting logs, attending events for support, and assisting with agendas and presentations.
• IMIS updates: Maintain the member database (IMIS) to ensure accurate company records, under guidance from the Marketing & Communications team.
• Reception cover:
  Provide cover at reception during busy periods or absences: greet visitors, ensure the LMA office remains tidy and well-stocked, manage the central LMA inbox with timely responses, order supplies (stationery, visitor passes, refreshments, etc.), and liaise with Lloyd’s Facilities and Security as required.
• LMA culture: Organise activities and communications that enhance LMA’s culture, foster relationships with members and external partners, and handle sensitive data with confidentiality and political awareness.
• Develop and sustain effective working relationships across the organisation, with its members, and with key external stakeholders.

The LMA is a fast-paced environment, and this role involves supporting multiple team members, where being present and accessible is important. The position is based in the London office for a minimum of three days per week, with up to five days required when covering receptionist absences or holidays.

Person Specification

Education and Qualifications:

The role requires individuals of A-level calibre.

Technical Skills:

• Proficient in IT skills, including MS Office applications such as Word, Excel, and PowerPoint.
• Capable of prioritising tasks.

Core Skills:

• Provides consistent and professional customer service.
• Maintains a positive and constructive approach to tasks.
• Is able to manage time efficiently and work autonomously, showing initiative and a proactive method in daily responsibilities.
• Remains composed when handling multiple priorities.
• Pays attention to detail and maintains accuracy in work.
• Can communicate effectively with various stakeholders, both internally and externally, in oral and written forms.
• Handles sensitive information with discretion and always maintains a high level of confidentiality.
• Is able to cultivate productive working relationships across the LMA and with its members, building trust and ensuring positive, professional interactions.
• Demonstrates integrity in actions and decisions.
• Applies resourcefulness and initiative to problem-solving.
• Adapts flexibly to changing requirements and circumstances.

LMA Values

The LMA firmly believes that robust values at the heart of the organisation bolster its performance and enable the successful execution of strategy. We have five primary values that we strive to embody across the business in everyday practice. These are:

• Trusted: Our expertise and independence enable us to influence, support and positively impact the market.
• Passionate: We take pride in helping the market to succeed and achieve great outcomes for our members and their customers.
• United: As a representative voice of our members, we connect and work with our people and communities to build consensus around a common purpose.
• Bold: We strive to be adventurous in what we do, allowing us to lead, challenge and think innovatively.
• Inclusive: We enrich the marketplace by developing people and seeking ideas from a wide variety of backgrounds, cultures, and skills. We embrace a diverse and flexible workplace.

By encouraging these values internally, the LMA hopes that they will permeate beyond the business and into the marketplace, helping create a more dynamic, modern, and productive working environment.

Employee Benefits

The LMA offers a comprehensive package of employee benefits. These include but are not limited to:

• A competitive pension package with a generous employer contribution. 
• 26 days paid holiday, plus additional leave for key life events such as moving home, your child's first day at school and your marriage or civil partnership.

Please note that all applicants must read and agree to our Candidate Privacy Notice before submitting an application. The Notice is available here: https://lmalloyds.com/candidate-privacy-notice.