Product Program Specialist-Casual bei Girl Scouts of North East Ohio

Description

This position works as needed, variable hours; typically working 5-10 hours per week, up to 40, if able, during the month of March, and minimal hours in the summer. The casual Product Program Specialist will assist with tasks related to cookie delivery, reward distribution, preparation for product programs, and other work overflow in the Product Program Department.

The Product Program Specialist provides professional administrative support to the Product Program team. The employee works closely with the Product Program Team, volunteers, and caregivers to achieve sales goals, maintaining program integrity, and promote the development of entrepreneurial skills in girls.

Major Accountabilities:

1. Answers incoming calls/requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers.

2. Seeks and acknowledges the views and ideas from volunteers and caregivers; identifies, prioritizes, and balances volunteer and caregiver issues; takes time to answer questions and explain decisions; follows through on commitments to volunteers and caregivers in a timely manner.

3. Assists with distribution of program rewards and rally kits to the local communities.

4. Coordinates activities such as arranging meetings, compiling information, and processing other committee needs.

5. Oversees outgoing reminders to volunteers and caregivers for the fall and cookie programs.

6. Processes receipts from individual payments from individually registered girls.

7. Ensures that diversity and pluralism is embraced and incorporated into the work of the council.

8. Has knowledge of GSUSA handbooks, guidelines, ACA standards and council policies, as well as Girl Scout Mission and Council Plan of Work.

9. Upholds the council Customer Service philosophy and strives to ensure that all GSNEO customers receive superior service.

10. Performs other duties as assigned to promote the successful implementation of GSNEO’s goals/objectives.

Requirements

• High school diploma or general education degree (GED) and/or a combination of related work experience
• Proven office administrative experience
• Problem Solving skills
• Organizational Skills
• Ability to pay close attention to detail and maintain confidentiality.
• Advanced knowledge of Microsoft Office, Word, Excel and Power Point
• Ability to communicate the written and spoken word with tact, diplomacy, and/or authority when necessary
• Well disciplined
• Able to meet deadlines
• Self-starter
• Able to work under pressure of many priorities and deadlines
• Ability to work well as a part of a team
• Excellent customer service skills
• Commitment to inclusiveness
• Knowledge of the Girl Scout program preferred
• Ability to meet travel requirements within council footprint