EDI / Integrations Project Analyst bei Direct Customer Solutions LLC

Description

Direct Customer Solutions, LLC

EDI / Integrations Project Analyst

Classification
Exempt

Job Type

 Full-time

Reports to

Manager, Corporate Communications and Sales

Job Description:

Summary/Objective

The EDI / Integrations Project Analyst manages the business-side coordination of client and TPA onboarding, ongoing partner relationships, and EDI-related projects supporting DCS’s 340B/PHS programs. This role serves as the connective tissue between clients, TPAs, and internal teams. This role is responsible for driving timelines, clarifying requirements, coordinating testing, and ensuring a smooth go-live and steady-state. It is not a sales role and does not configure EDI connections on the backend; instead, it orchestrates the work across stakeholders, validates the setups/data transfers, and holds teams accountable for outcomes.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Partner & Client Coordination

• Serve as the primary day-to-day point of contact for TPAs, covered entities, and pharmacies for EDI-related initiatives.
• Lead onboarding kickoffs and requirement-gathering sessions; translate business needs into clear, actionable tickets for IT/EDI teams.
• Maintain partner profiles (contacts, file schedules, environments), communication plans, and meeting cadences.

Project Management

• Build and manage project plans, milestones, and RAID logs (Risks, Assumptions, Issues, Dependencies).
• Facilitate weekly status meetings; publish agendas, notes, and decision logs; escalate blockers with clear options and impacts.
• Coordinate user acceptance testing (UAT): define acceptance criteria, organize test data/timeframes with partners, track defects to closure.
• Own go-live readiness (checklists, cutover plans, stakeholder signoffs) and post-implementation reviews.

Operational Stewardship

• Monitor partner SLAs and service tickets; ensure timely triage, prioritization, and communication between business stakeholders and technical teams.
• Track exceptions (missing files, late schedules, failed acknowledgments) at the process level and drive corrective actions with owners.
• Maintain playbooks, runbooks, and FAQs for common partner scenarios; keep documentation current in Confluence or similar.

Data Quality & Compliance (Business Oversight)

• Coordinate periodic reconciliations of eligibility, accumulations, and replenishment reports with TPAs and internal operations.
• Ensure business processes align with 340B/DSCSA program expectations; route technical questions to SMEs and confirm resolution with partners.

Cross-Functional Collaboration

• Partner closely with IT team who perform configurations and mapping; provide clear requirements, priorities, and timelines.
• Uses Microsoft D365 with finance team to prepare data for customers and TPAs, which includes exporting the customer price groups to gather DCS account numbers.
• Collaborate with EDI Team/Operations on enhancement backlogs; contribute business cases and impact assessments.
• Prepare executive-ready summaries on status, risks, and outcomes.

Success Metrics

• Onboarding cycle time (kickoff ? go-live)
• SLA adherence and ticket resolution timeliness
• UAT pass rates and defect turnaround time
• Partner satisfaction (post-implementation surveys)
• Reduction in recurring exceptions/incidents

Competencies

1. Project Management & Organization
2. Stakeholder/Relationship Management
3. Communication & Facilitation
4. Problem Solving & Issue Resolution
5. Customer/Client Focus
6. Business Analysis & Documentation
7. Results & Accountability
8. Strategic/Systems Thinking
9. Basic Technical Fluency (to liaise effectively with EDI/IT teams)

Supervisory Responsibility

This position has no direct reports.

Work Environment

Home-based professional environment using standard office equipment (computer, phone, printer/copier, etc.).

Physical Demands

Regularly required to talk and hear; frequently required to stand, walk, use hands, and reach with arms. Must be able to occasionally lift up to 20 pounds.

Position Type and Expected Hours of Work

Full-time, Monday–Friday during standard business hours. Cutovers or incident response may occasionally require after-hours or weekend work.

Travel

Periodic travel for onsite partner sessions or implementations; includes local day travel and occasional overnight trips.

AAP/EEO Statement

DCS Solutions, LLC is an equal opportunity employer. We provide equal employment opportunities to all qualified persons without regard to race, creed, color, religious belief, gender, sexual orientation, age, national origin, disability, veteran status or any other status protected by law.  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Requirements

Required Education & Experience

Bachelor’s degree in business, Information Systems, Health Administration, or equivalent experience.

3–5 years in project coordination/implementation or account management within healthcare, pharmacy, wholesaler, TPA, or data-integration environments.

Demonstrated experience running cross-functional and driving stakeholder alignment.

Strong written/verbal communication; comfortable leading meetings and producing clear documentation.

Excellent attention to detail, organization, and follow-through under deadlines.

Preferred Qualifications

Familiarity with 340B programs and common TPAs (e.g., Macro Helix, Sentry, Verity, RxStrategies, Wellpartner, Walgreens).

Understanding of EDI concepts and common healthcare/data transaction types (e.g., X12, flat files) sufficient to manage projects and communicate with technical teams.

Familiarity with DCS systems and processes