Volunteers Director - (Non-Clinical) bei Gritman Medical Center

Program Leadership & Strategy 

• Develop, implement, and oversee a comprehensive hospital volunteer program. 
• Establish and maintain policies and procedures that comply with hospital standards, regulatory requirements, and safety protocols. 
• Collaborate with clinical and non-clinical leaders to identify and prioritize volunteer opportunities. 

Volunteer Recruitment, Training & Placement 

• Recruit, interview, and screen volunteers to ensure suitability for patient care and support roles. 
• Provide onboarding, orientation, and role-specific instruction for patient and non-patient assignments. 
• Assign volunteers to areas such as nursing units, information desks, gift shop, fundraising events, and ancillary departments. 

Volunteer Supervision & Support 

• Supervise day-to-day volunteer activities, ensuring professionalism and adherence to hospital standards. 
• Provide support to Hospital’s Chaplaincy Program 
• Provide ongoing feedback, mentorship, and conflict resolution as needed. 
• Maintain scheduling systems and ensure adequate volunteer coverage in critical hospital areas. 

Patient Experience & Safety 

• Train volunteers to enhance patient comfort, including greeting visitors, escorting patients, delivering comfort items, and assisting with wayfinding. 
• Ensure compliance with infection prevention protocols, privacy regulations, and patient safety policies. 
• Collaborate with nursing and patient experience teams to monitor the quality of volunteer interactions. 
• Track volunteer hours and contributions for reporting, donor relations, and community engagement. 

Community Outreach & Partnerships 

• Build relationships and maintain contracts with schools, universities, and community groups to create a pipeline of volunteers. 
• Represent the hospital at community fairs, health events, and volunteer recruitment activities. 
• Collaborate with foundation/development teams on fundraising and philanthropic volunteer opportunities. 

Administration & Compliance 

• Oversee volunteer database management system. 
• Prepare regular reports for hospital leadership and the board on volunteer hours, service impact, and program performance, as requested. 
• Ensure all volunteers comply with hospital orientation, immunization, and background check requirements. 

Job Requirements

Required Education- None

Required Licenses and/or Certifications- None

Required Work Experience- None

Required Knowledge, Skills, and Abilities:
Microsoft Office and general computer applications. Strong leadership, organizational, and interpersonal skills

Preferred Qualifications
Bachelor’s degree preferred

3 years’ experience in leadership role