Assistant Manager, Transit Operations (Kitchener, ON, CA) bei Region of Waterloo

The Role

Assists to manage day-to-day and long term transit operations and planning to ensure safe and efficient service delivery required to maintain routes and schedules and address customer issues. Assignments include:
•    Service Delivery
•    Performance Management
•    Workforce Development
•    Service Administration
 

Duties/Responsibilities

• Supervises transit supervisors by assignment. Indirectly supervises unionized bus operators in a 24/7 environment. 
• Assists Manager in the development of operating policies, work programs, long and short range plans, and budgets to meet service, operational, and environmental requirements. Implements policies, operating standards, and service modifications for transit operations. 
• Assists Manager to plan, manage, and maintain cost efficient and effective daily operations for staffing, service delivery, training, quality assurance, and related programs. Advises on operational and administrative policies and procedures, and leads/participates in program reviews. 
• Monitors service, performance, quality assurance, service planning, and reporting. Identifies areas for improvement, develops action plans, and manages follow-up. Analyzes and evaluates performance and quality assurance activities to ensure operational requirements are met, and manages same with Manager. Investigates, recommends, and implements innovative strategies to deliver high quality, economical services. 
• Assesses incident and collision reports, according to functional area. 
• Participates in/supports employee grievance processes. 
• Responds to customer complaints, according to functional area.
• Participates in activities to improve divisional collaboration. Contributes in supervisor and senior management meetings.  
• Prepares and presents communications for staff (e.g., reports, memos).  
• Participates on internal committees and work groups to identify immediate and future priorities and keep current on trends and developments (e.g., legislation, policy directives, technology).
• Assists Manager to develop and monitor budget; prepares budget estimates, forecasts, and recommends purchases. Has signing authority. 
• Liaises with other divisional program areas (finance, marketing/communications, planning) to exchange program information. Liaises with ITS and procurement for equipment and supplies.
• Backs up other Assistant Managers and Manager, as required.
• Performs related duties as required.

Knowledge, Skills, and Abilities

• Knowledge of transit operations and administrative policies and procedures, normally acquired through a college diploma in business management, operations management or other related field, plus progressively responsible related experience in public transit services.
• Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., Highway Traffic Act, privacy, health and safety).
• Analytical, technical, and problem solving skills to solve operational problems (e.g., peaks, road closures/detours, changes to bus routes); make decisions regarding emergencies, accidents/ incidents, damage/injury claims, and public complaints; support recommendations to assess additional needs and address deficiencies (e.g., attendance programs); and implement policies and procedures as required. 
• Human relations, leadership, and organizational skills to coordinate the work of supervised staff; supervise, train, develop, motivate and support staff; maintain effective communication links with union representatives and staff; respond to public complaints regarding transit operations; prepare and conduct presentations to peers from other municipalities and associations; and participate as an effective team member. 
• Ability to read and understand legislation, manuals, collective agreements, and internal communications.  Ability to write reports, procedures, and performance evaluations.
• Computer skills with ability to use software such as Microsoft Office, vehicle dispatch and location equipment, and a transit operating system. 
• Must have a valid G drivers license (or G2 with 3 years of driving experience) and acceptable driving record to drive Regional vehicles.
• Ability to act as primary lead/back up to other Assistant Manager assignments, and rotate through assignments as assigned.
• Ability to travel within and outside Waterloo Region.
• Ability to support and demonstrate the Region’s values.