At the Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.
We currently have a part-time opening in our Las Vegas, NV office. Our position is for 25-29 hours per week at $20 per hour, plus monthly bonus opportunities. We offer a generous PTO plan, health benefits, paid holidays, and a 401(k) plan. Regular onsite attendance required.
Responsibilities
The Assistant's responsibilities include day-to-day support of their sales team member which includes tasks such as tracking orders, entering sales leads, delivering customer service, and providing day-to-day support for client visits. The assistant also has the privilege of helping to build the Tom James business. The job responsibilities of an assistant at Tom James are:
Prepares necessary aspects for each day’s client visits
Preps clothing to be delivered
Locates necessary client information (A/R balances, sales sheet)
Updates sales materials regarding fabrics/options
Coordinates and maintains all client orders/files
Delivers client communication such as:
Setting up appointments
Communicating about orders
Scheduling deliveries
Sending reminders
Communicates regularly with sales professional and other members of the store team; meets regularly with sales professional for setting goals
Supports the sales efforts of the sales professional
Manages daily calendar
Organizes inventory
Prospects new clients using internet and social media applications
Enters referrals into CRM
Sends introductory and promotional messages
Creates call lists/hot lists
Delivers exceptional customer service (during interactions such as contacting factories, working with accounting, navigating alterations and/or returns)
Pursues efficiencies for processes and communication to make the sales process more efficient
Picks up and delivers client items as needed
Maintains a professional image to interface with corporate clients
Requirements and Criteria
Confident, independent worker
Strong communication skills (verbal and written, plus listening skills)
Excellent organizational skills
Outstanding time management skills
Professional customer service skills
Social media savviness (especially on LinkedIn & Instagram)
Proficient using multiple forms of technology (Google Drive products, Microsoft products, etc.)
Possesses basic accounting skills (such as balancing accounts)
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