Client Services Junior Business Analyst bei Mercedes-Benz Financial Services USA LLC

%3Cp%3EAbout Us:%3C/p%3E%3Cp%3EWho is Mercedes-Benz Financial Services?%3Cbr%3EMercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. %26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EWhy work at Mercedes-Benz Financial Services?%3Cbr%3EWorking at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. %26nbsp;%26nbsp;%3C/p%3E%3Cp%3EBenefits%26nbsp;%3C/p%3E%3Cp%3EWhen working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. %26nbsp;%26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EAs a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:%3C/p%3E%3Cul%3E%3Cli%3EGet Rewarded!%26nbsp;Competitive salary plus an annual bonus based on company performance and/or personal yearly performance%26nbsp;%26nbsp; %26nbsp;%3C/li%3E%3Cli%3ENeed a vacation?%26nbsp;How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9)%26nbsp;additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!%3C/li%3E%3Cli%3ERide in Style -%26nbsp;All employees are eligible to participate in the Mercedes-Benz Employee Lease Program%26nbsp;%3C/li%3E%3Cli%3EWe want you to be healthy!%26nbsp;%26nbsp;Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities%3C/li%3E%3Cli%3EIs your family growing?%26nbsp;%26nbsp;Enjoy generous paid Family Leave Programs %26nbsp;- Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to %246k per child%26nbsp;%26nbsp; %26nbsp;%3C/li%3E%3Cli%3EWant to go back to school?%26nbsp;%26nbsp;Tuition Assistance Scholar Program - receive up to %245,250/year in vouchers to complete business-related coursework%3C/li%3E%3C/ul%3E%3Cp%3EJob Overview:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EThe Junior Business Analyst will be responsible for supporting the Business Analyst in the Client Services department. Will support all functional areas within Client Services. Responsibilities also include interacting with key users to support the analysis and reporting needs within Mercedes-Benz Financial Services including production, ad-hoc, and manual reporting. Responsible for assisting the Business Analyst with analyzing supported department%27s information needs and making recommendations to management regarding solutions to business problems and areas where efficiency can be increased. Responsible for working with the Business Analyst and Data Steward for identifying enhancements to the reporting environment (MORIS Data Mart , Remarketing Data Mart, Data Warehouse) by following formal system development methods.%3C/p%3E%3Cp%3EResponsibilities:%3C/p%3E%3Cul%3E%3Cli%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E1. Quality Control:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E1.1. Review daily, weekly, and monthly manual reports produced by DIAA Reporting Analysts and Business Analyst Team for accuracy and resolve issues as needed.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E1.2. Publish the reports to customers based on the distribution lists. (5%)%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E2. Scope:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E2.1. Work with Business Analyst to review customers%27 reporting requests and determine how to translate the requested report into a physical form, which includes defining the measures, dimensions, and layout of the report. (15%)%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5229in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5229in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E3. Customer Support:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E3.1. Provide ad hoc reports and report development in a timely manner. Work with Business Analyst to assess the correct priority for requested items.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E3.2. Attend project meetings at a customer%27s request providing any analysis or other information required by the customer. (25%) %26nbsp; %26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.6041in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.6041in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E4. Ad hoc Reports and Analytical Efforts%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E4.1. Assess customers%27 requests and provide ad hoc reporting (using BI tools, which includes Cognos, Power Play, Access, SQL, and Excel) and analysis based on those requests. Work with Business Analyst to determine priority.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E4.2. Trouble shoot issues with report and data integrity as needed (25%)%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5548in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5548in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E6. Business Analysis and Consulting%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E6.1 Work with Business Analyst to provide analytical and consulting engagements with in the functional areas of reporting responsibility (e.g. MB ART, Titles, Dealer Services, etc.).%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E6.2 Work with Business Analyst to identify key areas of opportunity through process mapping or data analysis that would reduce or eliminate redundant reporting processes.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E6.3 Reduce the number of manually generated reports through automation. (15%)%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.7777in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.7777in;%22%3E%26nbsp;%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/li%3E%3C/ul%3E
%3Cp%3EQualifications:%3C/p%3E%3Cp%3EApplicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.%26nbsp;%3Cbr%3EThis position requires a minimum of 2 years of overall work experience. Preferred experience includes:%3C/p%3E%3Cul%3E%3Cli style=%22font-family:Arial;%22%3EBusiness-General: 2 years%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cp%3ECustomer Service: 1 year%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp%3EEducation:%3Cbr%3EHigh School Diploma/(GED) is required, Bachelor%27s Degree is preferred. Recommended majors include:%3C/p%3E%3Cul%3E%3Cli style=%22font-family:Arial;%22%3EBusiness-Administration%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3EAdditional Knowledge:%3C/p%3E%3Cul%3E%3Cli%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5826in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5826in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E1 year level of experience required in the following:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EKnowledge of ANSI and/or DB2 SQL (ability to write a simple query/understand parts/functions of queries)%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EIntermediate knowledge of MS Excel (create/use pivot tables, create charts/graphs, and write formulas)%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EBasic knowledge of MS Access (create queries and reports without using wizards)%3C/p%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cbr%3ESkills:%3C/p%3E%3Cul%3E%3Cli style=%22font-family:Arial;%22%3EPC skills%3Cul%3E%3Cli style=%22font-family:Arial;%22%3EMicrosoft Office%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EPresentation skills%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cp%3EProblem Solving skills%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp%3EAdditional Skills:%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EDemonstrated business acumen%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EAttention to detail%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EBasic understanding of data validation%3C/p%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:5.5013in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:5.5013in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EBasic consulting and negotiating skills%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EAbility to derive insights from simple data for presentation and decision making%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EBasic root cause analysis skills%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EGood verbal communication skills%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EDemonstrated ability in planning, organizing work and time management%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EGood written communication skills%3C/p%3E%3C/li%3E%3Cli%3EDemonstrated ability in customer service skills%3C/li%3E%3Cli%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:5.5013in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:5.5013in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EDemonstrated ability in logical thinking%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3ERecommended Prerequisites:%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EDialer Analyst; Customer Service Agent; Program Advisor%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp%3EPosting Statement%3C/p%3E%3Cp%3EIf you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: %3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://daimler.taleo.net/careersection/ex/jobsearch.ftl%22%3Ehttps://daimler.taleo.net/careersection/ex/jobsearch.ftl%3C/a%3E%3C/p%3E%3Cp%3E%3Cbr%3EMercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.%26nbsp;%3C/p%3E%3Cp%3E%3Cbr%3EEEO/Minorities/Females/Disabled/Vets%3C/p%3E%3Cp%3E%3Cbr%3E#LI-JM2%26nbsp;%3C/p%3E Jetzt bewerben