IT Support Technician bei FreshDirect

About FreshDirect
At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s home – faster, fresher, and smarter than anyone else.

We are not just a food company – we are a technology-powered, customer-obsessed team building the most innovative end-to-end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers’ door at peak freshness. It’s grocery shopping reimagined and we are just getting started.

If you are passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build the future of food with us.

The Role

FreshDirect is seeking motivated and customer-focused IT Support Technicians to join our Plant Technology Services (PTS) team. In this role, you’ll be the first point of contact for employees in our warehouse and corporate offices, helping to ensure smooth technical operations during high-volume production hours.

You’ll work closely with PTS Shift Managers and senior IT staff, supporting a wide range of hardware, software, and network systems in a fast-paced, technology-driven environment. This is a great opportunity for IT professionals who thrive on problem-solving, enjoy hands-on technical work, and want to contribute to the success of an innovative company.

What You’ll Do

• Act as the go-to resource for employees seeking IT support through in-person requests, phone, email, chat, and ticketing systems—delivering solutions within a 15-minute SLA.
• Troubleshoot and resolve issues related to Windows operating systems, desktop applications, hardware, peripherals, mobile devices, and specialized systems like pick-to-light and conveyor controls.
• Provide clear, professional guidance to end users on the use of software, hardware, and reference materials.
• Perform preventative maintenance on IT equipment and support plant network infrastructure, including wiring and connections.
• Accurately log, categorize, and prioritize tickets while following internal processes.
• Escalate complex issues to senior staff when needed, while ensuring timely follow-up until resolution.
• Assist with hardware inventory, equipment shipments, and RMA requests.
• Contribute to the reliability of IT operations by supporting safety standards, SOPs, and GMP practices.

What You Bring

• Associate’s degree in technology OR 2+ years of relevant IT support experience.
• Working knowledge of Windows operating systems, Microsoft Office, and PC hardware.
• General networking knowledge (TCP/IP) and familiarity with ticketing systems (preferred).
• Experience with low-voltage wiring is a plus.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to stay calm, professional, and effective during high-pressure situations.
• Flexibility to work day or night shifts, including weekends and some holidays.
• Willingness to work in cold environments (38°F) and occasionally lift up to 35 lbs.
• English fluency required; Spanish proficiency is a plus.

Why Join FreshDirect?
• Compensation: $30/Hour
• Perks & Benefits:

• Deep employee discount on FreshDirect groceries
• Access to the onsite FD Market with 50%+ off select products
• 24/7 employee shuttle to and from the subway at our Bronx HQ
• State-of-the-art facility with collaborative spaces and an onsite gym
• Generous PTO and learning & development opportunities
• FreshDirect jacket gifted at your 6-month milestone
• Partnerships with the New York Yankees, Verizon, and the Federal Credit Union for exclusive perks
• Tuition assistance up to 20% for continued education
  • Culture: A workplace that celebrates wins, encourages innovation, and values its people at every level.

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