Homeoffice Senior Patient Accounts Specialist bei Soleo Health Inc

Description

Soleo Health is seeking a Full-time Senior Patient Accounts Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care!   

Home infusion therapy experience required. 

Soleo Health Perks:

• Competitive Wages  
• 401(k) with a Match 
• Referral Bonus    
• Paid Time Off 
• Great Company Culture  
• Annual Merit Based Increases 
• No Weekends or Holidays   
• Paid Parental Leave Options 
• Affordable Medical, Dental, & Vision Insurance Plans 
• Company Paid Disability & Basic Life Insurance 
• HSA & FSA (including dependent care) Options 
• Education Assistance Program   

The Position:

The Senior Patient Accounts Specialist will be responsible for acting as a team lead for Patient Account functions as assigned under the direction of the Patient Accounts Manager. The Senior Patient Accounts Specialist is responsible for overseeing the billing and collection activities for Soleo Health’s Patient Accounts Receivable including balances for copay/deductibles, Soleo Assistance, self-pay patients, Transworld, and manufacturer co-payment programs. Responsibilities include:

• Reviews billing statements for patient balances remaining after third party payments have been received and posted and oversees the generation and distribution of the Patient Collection Reports to the field identifying delinquent patient accounts
• Communicates with patients regarding overdue balances, billing concerns and/or payment arrangements
• Monitors Soleo’s collection agency portal and provides requested information as needed and reports patient payments
• Prepares necessary adjustments to patient balances after all collection efforts have been exhausted
• Assists with the reviews of Soleo Assistance Applications for final approval or denial
• Creates and submits manufacturer co-payment claims in a timely manner
• Assists with the management of the Mfg Co Pay A/R for prompt collections submitting appeals when needed
• Maintains positive relationships with Mfg Co-Pay Programs
• Manages Soleo’s missing DME billing program and tracks through the collection process
• Prepares and reviews patient and MFG Copay refund requests when necessary
• Documents notes in a clear and concise fashion in Company software system
• Identifies issues/trends and escalates to Manager when assistance is needed
• Provides exceptional customer service to internal and external customers
• Ensures compliance with federal, state, and local governments, third party contracts and company policies

Schedule:

• Monday-Friday 830a-5p

Requirements

• Home infusion therapy experience required
• 5 years of Medical and Billing Collections experience required
• Supervisory experience required
• High School Diploma or GED required
• Knowledge of HCPC-coding and medical terminology
• Excellent math and writing skills
• Experience providing customer service to internal and external customers
• Excel and Outlook experience required
• CPR+ system experience preferred

About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! 

Soleo’s Core Values:

• Improve patients’ lives every day 
• Be passionate in everything you do 
• Encourage unlimited ideas and creative thinking 
• Make decisions as if you own the company 
• Do the right thing 
• Have fun! 

 Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.   

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor. 

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