General Manager bei Immersive Gamebox

General Manager: Entertainment, Hospitality, Retail, Restaurant, Event and Venue Management
Full Time | On Site | Weekend and Holiday Availability
Location: 1st Street, Alpharetta, GA 30009

About Us
Immersive Gamebox is on a mission to reinvent how we play. We are a fast growing leader in location based entertainment, blending hospitality, gaming, and events into one unforgettable experience. Inside our Gameboxes, teams work together through projection mapping, touch screens, motion tracking, and surround sound. With more than 25,000 five star reviews on TripAdvisor and recognition in the top ten percent of attractions worldwide, we are only just getting started.

We are building a team that thrives on energy, hospitality, and creating memorable guest experiences. This role is ideal for someone who brings confidence, personality, and a natural drive to connect with people and grow the business through sales, service, and leadership.

Job Purpose
You are the heartbeat of our Alpharetta venue. As General Manager, you lead the team, run the show on the floor, and make sure every guest walks out smiling. You will oversee daily operations, guest experience, event management, team development, and P&L performance. You will work closely with your Area Manager, Central Office, and teams in Marketing, HR, and Tech to deliver results, track KPIs, and continue to grow and strengthen a thriving entertainment venue. A key part of your role is driving group and event sales, building relationships with local businesses, schools, and community organizations to keep the venue full and energized.

What You Will Do

• Lead and inspire a team of 4 to 6, creating a culture of service, energy, and accountability

• Welcome and engage guests with personality and enthusiasm, making every visit memorable

• Host and guide teams through games, keeping sessions lively and seamless

• Drive local marketing and event initiatives for school breaks, holidays, corporate groups, and kids parties to grow bookings and walk in traffic

• Build and close group booking opportunities with businesses, schools, and community partners, highlighting the value of our unique experiences

• Manage payroll, labor scheduling, P&L, and all aspects of venue performance

• Track and act on KPIs such as revenue growth, guest satisfaction, and reviews

• Step onto the floor and run shifts when needed to keep operations smooth and guests happy

• Ensure the venue is clean, safe, and always ready to impress

• Recruit, train, and develop team members who deliver consistent, high energy service

• Partner with Marketing, HR, and Tech to roll out new ideas and keep the guest experience fresh

What We Need From You

Required Experience

• Minimum 2 years as a General Manager or equivalent leadership role in hospitality, retail, restaurant, or entertainment venues

• Proven ability to grow revenue, deliver exceptional guest service, and manage costs effectively

• Experience handling P&L, labor planning, and POS systems

• Strong knowledge of safety and compliance requirements

Preferred Experience

• Success in food and beverage, sales, or event based environments

• Skilled in using CRM, POS, and scheduling systems

• Experience creating and executing local marketing campaigns and building community partnerships

Core Skills and Traits

• Energetic leader who inspires teams and creates a positive, engaging atmosphere

• Skilled salesperson who can confidently handle group inquiries and close bookings

• Strong communicator who builds lasting guest and community relationships

• Adaptable and calm under pressure in a fast moving environment

• Organized, detail oriented, and focused on operational consistency and guest experience

• Business minded with a drive to grow and elevate our Alpharetta venue

Why Join Us
At Immersive Gamebox, work feels like play. You will be part of a team that thrives on energy, brings creativity to every shift, and delivers experiences guests will remember long after they leave.

Compensation

• Salary: $40,000 to $50,000 per year, competitive within the hospitality and entertainment market in Alpharetta

• Bonus: Up to 10 percent annual performance based incentive

Benefits

• Health and dental insurance for you and your dependents

• Retirement plan (401k) with employer match

• Paid vacation to recharge and enjoy time off

• Confidential support through our Employee Assistance Program

• Early access to new immersive games and events

• A fun, supportive, and people first team culture
  
  

Realities of the Job
This is a hands-on role where no two days look the same. The venue runs on a lean team model, which means you will often jump into guest service, tech support, or floor management yourself. Weekends and holidays are some of our busiest times, and the energy is high. If you thrive in a fast moving environment and love leading from the front, this is the role to grow your career.