Customer Service Representative bei Fibrix Filtration a CSG Company

Description

Position Summary:
The Customer Service Representative is responsible for processing customer orders, maintaining accurate records, and ensuring smooth communication between customers, sales, production, and shipping. This role plays a key part in delivering excellent customer service and supporting daily business operations.

Key Responsibilities:

• Receive customer orders via phone and email.

• Enter customer orders into Sales Pad and confirm receipt with customers.

• Copy shipping department and file customer purchase orders.

• Coordinate and monitor all customer backorders.

• Conduct customer surveys as directed.

• Participate in monthly inventory, including allocating and fulfilling production orders for each line.

• Set up new customers and maintain customer item numbers using item maintenance.

• Assist with billing processes and generate monthly sales reports.

• Allocate and fulfill all orders being billed.

• Move orders from Ship Batch to Invoice Batch.

• Respond promptly to customer requests and issues; escalate critical issues to the Customer Service Manager when necessary.

• Maintain clear communication between sales, production, shipping, and customers to ensure satisfaction.

• Perform other duties as assigned by the Customer Service Manager.

Qualifications

Qualifications:

• Previous customer service experience preferred, especially in order processing or related office roles.

• Strong attention to detail and organizational skills.

• Proficiency in Microsoft Office and experience with ERP/order entry systems (Sales Pad experience a plus).

• Excellent verbal and written communication skills.

• Ability to multitask, prioritize, and work effectively in a fast-paced environment.