Account Services and Evictions Manager bei Brookfield Properties / Maymont Homes

Location

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with putting residents first. We’re expanding to bring clean, safe, attractive, and affordable housing to more families across new markets. With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we’re not just a leader in the single-family rental space, we’re a company that truly cares about the people and communities we serve.

As a division of Brookfield, Maymont Homes is growing fast and making an impact. Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team.

Job Description

Primary Responsibilities: The Account Services and Evictions Manager is primarily responsible for establishing and implementing best-in-class delinquent account management, and eviction policies and procedures and will be expected to also pursue innovative and out-of-the-box solutions. They will also be responsible for building a team to execute the day to-day functions of the Collections department. 

Skills & Competencies:

• 8+ years' experience or equivalent developing and executing eviction prevention policies and procedures.   
• 5+ years of general management responsibilities.  
• Bachelor's degree in a related field.  
• Fair Housing Certification (or willingness to obtain)  
• Adept in influencing through strong communication and team building  
• Ability to prepare well-written proposals, procedures, evaluations, and reports, as well as develop spreadsheets for management and analysis tools, and create presentations.  
• Consultative and coaching approach; tolerant of others' viewpoints. Ability to use persuasion negotiation and other communication principles to influence results without direct authority.  
• Ability to set vision, goals, and priorities with a broad understanding of the market and then facilitate successful execution.  
• Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred  
• Working knowledge of telephony systems, preferably Five9 
• Demonstrated ability to motivate the team to produce high-quality work in a deadline-oriented environment  
• Ability to prove critical thinking and problem-solving concepts 
• Ability to thrive in a high volume, data entry, and processing work environment 
• Experience working in a work schedule environment, including in-office operations, weekends, and holidays, based on business needs.  

Essential Job Functions:

• Initiating data-driven analysis to continually improve policies and procedures
• Coordinating continuous mass communication with Residents and speaking to residents with outstanding balances
• Ensuring the team executes on daily functions of the Collections Department including but not limited to: Initiating data-driven analysis to continually improve policies and procedures, coordinating continuous mass communication with Residents, speaking to residents with outstanding balances, posting payments to accounts, resolving customer billing issues, reducing accounts receivable delinquency, managing the eviction process, verifying occupancy, and turning-over residents to a collections company when required.
• Ensuring the team executes the day-to-day functions of the Evictions department, which include but are not limited to:  Timely posting of notices for delinquent residents, daily management of attorneys across markets in all stages of eviction processes evaluation of resident ledgers, and guiding markets before court dates.
• Analyze delinquent and evicted residents to improve the resident screening process.
• Establishes standards, policies and procedures, and partnerships with service and/or technology providers to optimize the overall credit risk of the portfolio. Monitors and evaluates all markets for their adherence to standards, policies, and procedures.
• Establishes standards, policies and procedures that minimize credit loss primarily by working with residents to prevent eviction where possible.
• Develop and implement a follow up system to monitor, minimize roll-over from different collection inputs (0-5, 5-9 and 9+ weeks in collection buckets).
• Launch consistent collection actions (calls, emails, text, etc) to achieve company collection/delinquency objectives.   
• Partners with the industry’s best collection and/or rent guaranty specialists to ensure maximum recovery.
• Establishes, communicates, and trains eviction policies and procedures company-wide.  
• Executes a best-in-class eviction process that is both effective and empathetic given the sensitive nature of such an occurrence.    
• Executes project and change management oversight effectively.
• Sets and enforce individual performance standards for employees.
• Effectively develops and manages talent.
• Conduct yourself courteously and professionally at all times. 
• Other duties, as assigned by supervisor or leadership team. 

Key Metrics & Responsibilities:

• Monthly 30/60/90+ day aged receivables balance as % of contracted rent  
• Monthly 30/60/90+ day aged receivables based on no payments received days   
• Trailing 3 months of credit loss   
• Roll over for 30, 60, and 90+ buckets 
• Average days in eviction 
• 90% Contact  
• 90% Quality Service 

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT