Health Care Services Coordinator bei Saskatchewan Workers' Compensation Board
Saskatchewan Workers' Compensation Board · Regina, Kanada · Onsite
- Professional
- Optionales Büro in Regina
Healthcare Services Coordinator
Regina Head Office
Permanent Appointment
Job Summary:
Manages the delivery of health care services by reviewing and analyzing file information to determine the type of service required, making the appropriate referral and monitoring to completion. Creates a variety of documents and provides information to claimants and other affected parties. Acts as a liaison between care providers and Case Managers.
Duties & Responsibilities:
Reviews against pre-determined criteria, information on incoming files to ensure appropriate referrals to health care providers.
2. Arranges client referrals for primary, secondary and tertiary assessment, treatment and functional capacity evaluations.
3. Arranges for the implementation of health care related recommendations of the assessment/FCE report. These recommendations may include a treatment program, expedited diagnostics, specialist appointments and/or other health care related services.
4. Transfers medical documents as required to care providers using fax, courier or web. Prepares referral documents and compiles pertinent medical information on all referrals for assessment, treatment, functional capacity evaluation or other health care appointments. Ensures all necessary information is included on the claim summary screens and referral documents.
5. Contacts primary practitioners to advise of treatment centers and health care providers that may be more suitable or timely for the injured worker and/or to obtain response to implementation letters and cardiovascular clearance for functional capacity evaluations, if no response is received.
6. Answers inquiries from clinics, health care providers and claimants on assessments, treatment programs and health related appointments such as diagnostics, specialists and surgery by telephone or in writing. Outlines the benefits of therapy and possible consequences of failing to attend or participate. Documents, in detail, client inquires and when necessary refers file to Case Manager for follow-up.
7. Composes and/or transcribes various documents including letters and memoranda from dictation, handwritten notes or edited copy. Issues standard form letters in relation to health care appointment to health care providers, clinics, employers and clients. Composes short memoranda to record information obtained or summarizes information provided.
8. Determines if a TENS Unit is warranted by following pre-determined criteria. If so, initiates TENS initial and follow-up processes with appropriate suppliers and clients. Initiate retrieval of TENS units when warranted and notifies Case manager if a unit is not returned to create an overpayment.
9. Acts as a referral liaison between providers and Case Managers to resolve difficulties that arise. Provides information to the Case Managers regarding health care service referrals.
10. Maintains health care services appointment calendars in order to ensure appropriate referral within timelines. Monitors health care service providers to ensure timely appointments and reporting. Monitors assessment teams to ensure 7- day accommodation of referral and timely report turnaround and notifies the manager if timelines are not being adhered to. Reviews assessment team reports to ensure complete information is provided.
11. Reviews and summarizes files on the request of the Manager of Health Care Services for specific types of information.
12. Creates and maintains database screens for assessment and treatment centers, entering necessary information to generate statistical reports as required. Maintains logbook of activity for statistical reporting. Prepares reports on these activities to be submitted to the Manager of Health Care Services.
13. Processes all external requests for medical documentation, including diagnostics, consultation reports, etc. that come from caregivers or case management.
14. Forward letters for specialist appointments, assessment & treatment, and implementation to the dicta-typist.
15. Participate in training new employees in all aspects of the job.
Qualifications:
Completion of a Health Information Management Diploma or two (2) years post-secondary education that includes a minimum of 15 credits in health care/health services. Classes must include anatomy/physiology and medical terminology.
Plus one year of successful experience demonstrating:
A working knowledge of appropriate office procedures.
Proofreading skills and letter/business writing skills applying correct punctuation, spelling, composition, and grammar.
Minimum typing speed of 35 net words per minute
Proficiency in Microsoft Office, including word processing, spreadsheets, and database maintenance.
Records management and the ability to review files and identify pertinent information.
An understanding of medical documents such as diagnostic and specialist reports.
A high level of attention to detail demonstrated in accurate documentation and appropriate arrangement of client appointments and referrals.
Sound judgement when making decisions/solving problems.
The establishment and maintenance of satisfactory working relationships with other employees, including the ability to work co-operatively with others and to be part of a team.
Oral and written communication skills, including the ability to maintain clear and consistent communication, appropriately handle inquiries, and proactively distribute helpful and accurate information as appropriate to both internal and external clients.
Efficiency in prioritizing a variety of time-sensitive tasks.
Familiarity with the provincial health care system.
Application Deadline: September 16, 2025
Applications:
It is the responsibility of the applicant to ensure that the application is received through the online application system prior to close. Each application must include a cover letter explaining how each qualification is met and an updated resume.
The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.
