Customer Success Associate (National Service Personnel) bei Renmo Homes Limited

At Renmo, we’re transforming how Ghanaians access and afford the things they need—from paying monthly for rent to buying electronics and furniture on flexible terms. We’re on a mission to make life easier and more affordable, and we’re growing fast. Join us on this exciting journey!

We are looking for a highly motivated National Service Personnel to join our Customer Success team as an Associate, providing hands-on support to customers and playing a key role in helping our customers enjoy a smooth, satisfying experience with Renmo.

This is a dynamic opportunity for a recent graduate to gain valuable experience in customer service, communications, and tech-enabled financial solutions.

• Support the team in managing day-to-day customer interactions, queries, and follow-ups
• Assist in onboarding new customers by explaining Renmo's services and guiding them through requirements
• Track and update customer status and documentation in our CRM systems
• Help resolve basic customer concerns and escalate complex issues promptly
• Contribute to improving the customer journey through feedback collection and analysis
• Assist in preparing reports, summaries, and insights from customer engagements
• Help coordinate WhatsApp community engagement and social follow-ups
• Perform any additional administrative or support duties as assigned
   

• A recent graduate eligible for national service
• Strong written and verbal communication skills
• High attention to detail and a proactive attitude
• Customer-focused, empathetic, and willing to learn
• Comfortable with digital tools and platforms (e.g., WhatsApp, Google Workspace, CRMs)
• Strong work ethic, integrity, and willingness to take initiative

Team player with a growth mindset

Why You’ll Love It Here (Seriously!):

• Impactful Work: Your daily duties will have a meaningful impact on real people, providing financial inclusiveness to millions of Africans. With your help, we aim to improve livelihoods through flexible payments for rent, home essentials, and so much more!
• Competitive salary and performance-based incentives.
• Growth Opportunities: As we grow, so will you! RenMo’s fast-paced and challenging environment offers excellent opportunities for professional development and rewards.
• Exciting Role: We’re growing quickly, and this is a role with great room for growth and impact.
• If you are driven by innovation, can see the bigger picture, and have a passion for excellence, then join the team of dedicated Renmonites solving one of the biggest challenges in Africa.