IT Technician II bei PAC Panasonic Avionics Corporation

IT Technician II- Irvine, California

Who we are: 

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!  

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills, and more. 

JOB SUMMARY

• Technician II, End User Support Services role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

MAJOR RESPONSIBILITIES. Description

• TECHNICAL SUPPORT
• Troubleshoot, diagnose and resolve standard user support hardware and tier 1 and tier 2 software problems including end-user telephony, PCs and enterprise data servers.
• Install, configure, deploy, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines.
• Receive, prioritize, respond to, document, and actively resolve end user Mac and PC and/or hardware requests.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Liaise with, and provide training and support to, end users and staff on computer
• Perform on-site analysis, diagnosis, and resolution of complex Mac and PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• PROJECTS
• Participate in moderately complex projects and key process improvement initiatives for all IT environments throughout the organization.
• Support non-Windows and Windows operating environments.
• Support all telephony environments including VOIP and Cellular.

MAJOR RESPONSIBILITIES. Description

• TECHNICAL SUPPORT
• Troubleshoot, diagnose and resolve standard user support hardware and tier 1 and tier 2 software problems including end-user telephony, PCs and enterprise data servers.
• Install, configure, deploy, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines.
• Receive, prioritize, respond to, document, and actively resolve end user Mac and PC and/or hardware requests.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Liaise with, and provide training and support to, end users and staff on computer
• Perform on-site analysis, diagnosis, and resolution of complex Mac and PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• PROJECTS
• Participate in moderately complex projects and key process improvement initiatives for all IT environments throughout the organization.
• Support non-Windows and Windows operating environments.
• Support all telephony environments including VOIP and Cellular.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum 3 years IT Customer Services experience
• Bachelor's Degree in related field and/or Certification. A 2-year degree or certification with a combination of experience may be substituted in lieu of a bachelor's degree.
• Industry certifications, such as MCSA, MCSE, ITIL, etc. are very desirable

The salary or hourly wage range of $27.99 – $47.12 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to an individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

KNOWLEDGE/SKILL REQUIREMENTS

• Expert technical knowledge of network and PC hardware, including Windows 11 and macOS
• Strong Technical IT experience and problem solving within a technical team environment.
• Possess in-depth knowledge of modern network protocols, operating systems, and IT infrastructure standards.
• Administer and support core services including Active Directory, File and Print Services, IP addressing, DHCP, DNS, and WINS.
• Manage and deploy PC images using tools such as SCCM and Microsoft Intune.
• Enterprise migration and deployment experience required.

What we offer: 

At Panasonic Avionics Corporation we realize the most important aspect of leading our industry is the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program. 

• Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company-paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked. 
• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.  
• 401K with 50% match on up to 8% contribution, full vested from day 1 
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employees, spouse, and child, AD&D Insurance, Long-term and Short-term Disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program. 

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety-sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation.