AY Student Residence Life Housing Operations Manager bei St. Olaf College

Description/Purpose of the Position: The Housing Operations Manager is a student leadership position providing supervisory and administrative support to the central Residence Life office team. The position acts as a representative for Residence Life. The individual will be responsible for organizing receipts, bills, and financial information. The Housing Operations Manager must be adaptable, efficient, and effective in their communication as well as work with limited supervision or within a project-based team performance environment. 

Responsibilities for this Position:

• Supervise colleagues working as business service assistants in the central Residence Life office
• Approve time cards for BSAs
• Work collaboratively with BSAs to correct behaviors of concern and provide appropriate disciplinary measures as necessary, within the scope of the position
• Serve as a liaison between professional supervisors and BSAs
• Receive, sort, and distribute physical mail and documents
• Receive phone calls and direct them to the appropriate resources; manage call lists and make outgoing phone calls.
• Support data entry and assist with creating and maintaining department files, records, and storage systems (physical and electronic). 
• Assist with housing records, damage bills, etc. 
• Schedule meetings as requested.  
• Attend all training, in-services, and developmental meetings requested by the Residence Life Office.
• Identify and explain key financial working mechanisms of each residence hall and community. 
• Attend/participate in staff meetings, one-on-one meetings with the supervisor, and evaluation processes. 
• Manage office email accounts.
• Support opening and closing of the office
• Other duties assigned

Supervisory & Management Responsibilities:

• Hire, train, and supervise employees for respective residence hall(s) assigned
• Conduct performance evaluations
• Support summer school, summer conferences, and guest housing programs and transitions.

Assignments & Billing:

• Support the management of the housing operations system
• Coordinate the housing assignment process 
• Support proper billing: room, board, and damage charges

Information Technology:

• Serves as a lead with the housing operations system.
• Serves as a liaison and support for the following systems: card access, facilities work order, key management, community standards, and university operations.

Facilities and Environmental Health & Safety:
 

• Coordinate the residence hall front desk operations program
• Coordinate housing sustainability initiatives
• Coordinate fire drills and fire safety awareness initiatives and processes
• Support building facility and custodial issues and building walk-throughs
• Coordinate the residence hall storage and abandon property program
• Coordinate hall mid-year and end-of-the-year residence hall closing
• Coordinate key management

Skills needed: 

• Excellent interpersonal, organizational, and communication skills 
• Ability to work both independently with little supervision and as part of a team
• High levels of motivation and willingness to learn 
• Ability to pay close attention to details 
• Excellent time management skills

Qualifications/ Experience:

• Must be enrolled in a degree program at St. Olaf College during the academic year and maintain good standing in academics and conduct. 
• Must maintain a cumulative/semester GPA of 2.5. If a student staff member’s GPA (semester/cumulative) falls below 2.5, their retention will be based on individual consultation.
• Students should have no pending cases, active sanctions, and/or resolved cases that would prevent effective performance as student staff members. 
• Ability to act with discretion and exercise proper professional etiquette as it pertains to confidential information. 
• Experience in Microsoft Office and Google Suite is required.
• Hiring Timeline: 
  Application will be reviewed for formal interview offering until all positions are filled.