- Professional
- Optionales Büro in Hinckley
Job Description
As our new Service Engineer, Drives – EMEA, you’ll play a key role in delivering world-class service and technical support to customers across the EMEA region, with a primary focus on the United Kingdom
Your impact? Fast, effective case resolution, stronger customer satisfaction, and shared expertise across our organization. Customers will experience reliable, professional support; colleagues will benefit from your knowledge-sharing; and Danfoss will strengthen its position as a global leader in variable speed drives.
You’ll work as part of our EMEA Technical Support Team within the Service Delivery Organization, collaborating closely with Sales Companies, Service Partners, and Customers, and ensuring that every service engagement is timely, effective, and customer focused.
Preferred location: United Kingdom (Hinckley, Leicestershire office).
Job Responsibilities
- Deliver expert technical support: Provide high-quality, customer-focused support for local and regional service cases.
- Coordinate and resolve cases: Take full ownership of service cases, ensuring timely and effective resolution in collaboration with service and sales teams.
- Engage directly with customers: Diagnose challenges, deliver solutions, and ensure outcomes exceed expectations.
- Share knowledge: Actively share lessons learned and best practices to support continuous improvement across teams.
- Support on-site needs: Conduct site visits (approx. 30 days/year) to resolve complex issues and strengthen customer relationships.
Background & Skills
- Education: Degree in Electrical Engineering or a related technical field
- Experience: Firsthand knowledge of variable speed drives and ability to interpret electrical schematics/technical documentation
- Technical tools: Familiarity with SAP, Microsoft Office, Salesforce, and openness to adopting new digital tools
- Language: Proficiency in English (spoken and written) with excellent communication skills
- Mindset: Strong analytical and problem-solving skills, structured approach, customer-oriented, initiative-taking learner
- Flexibility: Ability to travel regionally as needed (approx. 30 days/year).
You’ll join a dynamic, professional, and collaborative international team that thrives on solving complex technical challenges while delivering outstanding customer service.
We value:
Collaboration across regions and teams to provide consistent, high-quality service.
Continuous learning and knowledge sharing that strengthens both individual expertise and team performance.
A supportive, inclusive culture where your contributions and growth are recognized.
For further information about the position, you are welcome to contact Senior Manager Customer Support & Coordination West EU, EER, TMA, Sami Pirkola at [email protected]
Employee Benefits
We are excited to offer you the following benefits with your employment:
- Bonus system
- Paid vacation
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
