Principal Service Designer bei myCareer - NSW Government
myCareer - NSW Government · Sydney, Australien · Onsite
- Senior
- Optionales Büro in Sydney
Principal Service Designer About the Role: Lead the design of services that millions rely on. Service NSW is seeking a Principal Service Designer to lead one of the most complex and high-profile service design challenges in government today. This is a rare opportunity to influence how people across NSW experience public services, and to leave a legacy that lasts. You’ll work across all portfolios, navigating diverse stakeholder views, and designing solutions that are inclusive, innovative, and grounded in real human needs. You’ll be trusted to lead with confidence, collaborate with purpose, and deliver with clarity. About Our Team: Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, the Digital Services division has successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork. Why this role? This is your chance to help shape and evolve the future of public service. You’ll take on challenges that matter, work on initiatives that improve the lives of millions, and contribute to something lasting. You’ll be able to look back and say with pride: “I helped build that.” What you’ll do: What you’ll bring: What We Offer: Interested and want to apply? Please submit a single document that includes both your CV and Cover Letter, outlining your experience and how it aligns with the role requirements Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required.
We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve the people of NSW and better the community.
You’ll join Service NSW’s Design team, a multidisciplinary group of researchers, designers, content and product experts who are passionate about reimagining how services are delivered to the people of NSW. We work collaboratively across government to solve complex challenges and create seamless, inclusive experiences.
Salary Grade 11/12, with the base salary for this role starting at $162,296 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Chantelle Madden via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 22 September 2025 at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process