Architecture & Strategy Analyst bei NSW Government - Department of Customer Service

Clerk Grade:  7/8

Salary Range: $113,574 - $125,720 plus superannuation and leave loading

Employment Type: Full-Time, Temporary up to 12 months

Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Tuesday, 23 September 2025 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

This role is with the Architecture, Strategy and Project Delivery team within Government Shared Services (GSS) Information ICT for 12 months.

Are you ready to make a difference and be the driving force behind driving strategic alignment and architectural excellence across the organisation?

We are seeking a motivated and detail-oriented Enterprise Strategy & Architecture Analyst to join our team. This role is pivotal in enabling strategic direction, prioritising initiatives, and achieving performance outcomes across the organisation. You’ll combine strong analytical capabilities with excellent communication skills to influence, engage and collaborate across diverse stakeholder groups.

What you will do

• Conduct in-depth research and analysis to support the development of enterprise strategies, ensuring clear and compelling messaging for internal and external stakeholders.
• Analyse technology investments and strategic roadmaps to ensure alignment with Enterprise Architecture (EA) models and accurate tracking in the Technical Debt Register.
• Review Client Agency technology plans for compliance with EA principles and maintain up-to-date architecture repositories that reflect strategic alignment.
• Administer EA governance processes, ensuring submissions meet standards and demonstrate stakeholder engagement.
• Contribute to the development and maintenance of architecture models, ensuring centralised, accessible storage for stakeholders.
• Monitor and manage work tasks, reporting on progress and risks, and driving continuous improvement initiatives.
• Build and maintain strong relationships with Client Agencies, facilitating effective communication, negotiation, and issue resolution.

About You

You are a strategic thinker with a strong analytical mindset and a passion for Architecture. You thrive in complex environments, are a confident communicator, and bring a proactive approach to problem solving and continuous improvement

The successful candidate must demonstrate strong capabilities in:

• Experience in enterprise strategy, architecture, or related fields.
• Strong analytical and research skills.
• Familiarity with Architecture frameworks and governance processes.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Proficiency in architecture modelling tools and repositories is desired but not essential.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 23 September 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:

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Information on adjustments available for the recruitment process