Patient Financial Services bei Rapid City Medical Center

Rapid City Medical Center is seeking a detail-oriented, customer-focused individual to join our Business Office in a full-time Patient Financial Services role. This vital position plays a key role in supporting patients and staff by providing clear, accurate, and compassionate assistance with billing-related inquiries—all while delivering exceptional customer service.

As a Patient Financial Services team member, you’ll help ensure a smooth financial experience for our patients by educating them about billing, processing payments, and resolving account issues. If you have strong communication skills, a passion for helping others, and a commitment to maintaining patient confidentiality, we’d love to hear from you.

Who We Are

Rapid City Medical Center is a physician clinic dedicated to excellence, choice, and patient-centered care. We prioritize building strong relationships with our patients, partnering with them throughout their health journey. Our team of 90 physicians and advanced practice providers, supported by over 400 employees, combines leading-edge technology with medical expertise to ensure efficient and effective appointments and smooth insurance interactions.

We thrive on collaborating with smart, compassionate individuals. Our work can be challenging, but we are motivated by serving our families, friends, and community in meaningful ways. We value work-life balance and career satisfaction, offering competitive wages, exceptional benefits, and a workplace where you can feel proud of your contributions.

Our benefits package includes health, dental, and vision insurance, 401(k) with profit sharing, life insurance, short- and long-term disability coverage, seven paid holidays plus a floating birthday, paid time off (PTO), and flexible scheduling to support important personal and family milestones.

ESSENTIAL FUNCTIONS: 

• Communicate in a polite, prompt and helpful manner via phone & face-to-face opportunities.
• Effectively decipher, review, and relay insurance processing outcomes.
• Research, validate, and input demographics information & other aspects of the account.
• Provide education while maintaining healthy financial relationships.
• Review and audit patient accounts. 
• Reconcile patient accounts.
• Provide billing education to resolve patient billing disputes. 
• Initiate and monitor payment plans.
• Process payments via phone.
• Promote open communication with clinical staff supporting financial policies and processes.
• Must maintain patient confidentiality.
• Performs other duties and special projects as assigned.

EDUCATION: 

High school degree or equivalent. Must be 18 years or older.

EXPERIENCE: 

Healthcare experience preferred.

KNOWLEDGE:

• No Surprise Billing Act
• Medical terminology
• Insurance billing/processing
• Collections
• HIPAA
• Read and interpret an explanation of benefits (EOB)
• Microsoft Office

SKILLS & ABILITIES:

• Practices active listening.
• Prioritizes deadlines, adapts to change, and works well under pressure.
• Professional and confident in communication while establishing and maintaining cooperative relationships.
• Critical thinking, analyzing and interpreting information to decipher next steps, and obtain a resolution.
• Promoting, protecting, and prioritizing confidentiality.
• Effective and efficient organization.
• Management of multiple concurrent tasks.

ENVIRONMENTAL/WORKING CONDITIONS: 

• Work is performed in an office environment.
• Frequent contact with employees.
• Frequent interruptions.
• Minimal exposure to communicable diseases.

PHYSICAL/MENTAL DEMANDS: 

• Job requires largely sedentary role requiring one’s ability to sit for extended period.
• Ability to occasionally lift and/or move up to 10 pounds.
• Must be able to talk, listen and speak clearly on telephone.
• Manual dexterity for using a computer keyboard. 

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.