Hotel Guest Service Supervisor - Previous experience required bei My Place Hotels

Location: My Place Hotel

About the Role: The Guest Service Supervisor is dedicated to ensuring a superior guest experience by overseeing all aspects of the guest's stay. This role includes managing booking processes, overseeing the training and development of Guest Service Representatives and working closely with the General Manager to cover all front desk shifts. The GSS is expected to be hands-on, visible and to lead by example ensuring all follow established policies and procedures are followed.

What You'll Do:

As a Guest Service Supervisor your shift will be filled with various tasks to provide consistent service to all of our guests and manage the Guest Service Representatives.

• Exceptional Guest Service: Consistently deliver outstanding service, treating both guests and colleagues with respect and courtesy.
• Staff Support and Leadership: Assist in staff training. Support the General Manager during time off, by running general opperations and reporting back as needed.
• Check-In/Out Procedures: Greet and manage guest arrivals and departures using the property management system (PMS), including processing charges for rooms, taxes, pet fees, and other hotel services.
• Hotel Operations and Guest Assistance: Be familiar with room rates, amenities, and accessible features of all rooms. Provide guests with information on hotel amenities and local attractions. Address guest concerns or complaints promptly and professionally.
• Telephone Management: Operate the phone system, transfer calls, and schedule wake-up calls. Accurately make reservations via phone, email, and in-person, documenting confirmations and cancellations as necessary.
• Daily Reporting: Maintain and review the Front Desk Log each shift, noting any issues in guest relations, maintenance, or operations. Complete the Night Audit Checklist, maintain cash logs, update call logs, and keep organized records of the day's business.
• Safety and Security Compliance: Adhere to all safety and security protocols. Conduct hourly security checks throughout the hotel, including all floors, stairwells, and exterior doors. Record safety concerns.
• Security of Master Keys: Issue and log master keys and key cards for housekeeping and maintenance staff, performing daily inventory checks.
• Housekeeping: Assist with housekeeping when needed, serve as housekeeping supervisor, inspecting rooms when on duty. Managing laundry, including washing, drying, folding, and storing linens.
• Other Duties: Perform additional tasks as directed by the General Manager.

What We're Looking For:

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.

Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.

Organizational & Multi-Tasking : Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.

Availability: Must have open availability with the ability to work any shift when needed. Weekly schedule will include weekends, and 3pm -11pm desk shifts.

Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Education: High School degree or equivalent.

Background: Previous Hotel experience required

Physical Requirements:

Prolonged standing from 90-100% at front desk and working on a computer.

Ability to reach 60" in height.

Move around the building including walking up and down stairs. push/pull vacuums, shovels, cribs, and rollaways up to 50 lbs.

Lift up to 30 lbs. of supplies and linens

Benefits:

• Competitive Pay
• Quarterly Bonus Potential
• Direct Deposit
• Cross-Training
• Growth Potential

Why Join Us?

This is a rewarding customer focused role that offers growth opportunities. The Guest Service Supervisor position could be the perfect fit for you to apply your skills, personability, and dedication. Join our team and take pride in creating a safe and welcoming environment for our guests and staff, while advancing your career in the hospitality industry.

If you're a proactive leader, apply today to Make My Place Your Place!