Help Desk Technician (Level 1) bei Verrex

POSITION:                Helpdesk Technician (Level 1) 

REPORTS TO:          Manager of IT

OBJECTIVE:             Provides on-site IT support and manage hardware infrastructure. This role is primarily in-office and focuses on hardware lifecycle management, PC imaging, and in-office user support, while also assisting with server builds, networking, and virtualization tasks under the guidance of the IT Manager.

COMPENSATION:    Non-exempt (hourly), monthly cell phone stipend.

BENEFITS:                Verrex offers a comprehensive benefits package to support the health, well-being, and financial security of our employees. Benefits include:

• Medical, dental, and vision insurance (VSP)
• Company-sponsored 401(k) plan with matching contributions
• Company-paid life insurance and AD&D coverage ($50,000)
• Long-term disability (LTD) insurance
• Optional supplemental life insurance available for purchase
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to AFLAC supplemental insurance products

This benefits summary is intended as a general overview and is subject to the terms and conditions of the official plan documents.

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RESPONSIBILITIES:

Helpdesk & User Support

• Provide in-person Level 1 support for office users.
• Troubleshoot desktops, laptops, printers, peripherals, and conference room equipment.
• Support VoIP desk phones and Zoom Rooms.
• Diagnose physical connectivity issues, tone out/test cables, and patch to switch ports.
• Escalate advanced issues with detailed documentation

Hardware Lifecycle & Inventory

• Image, configure, and deploy PCs and laptops.
• Maintain accurate IT hardware inventory in IT Glue.
• Manage hardware lifecycle: procurement, deployment, decommissioning.
• Coordinate vendor RMAs and warranty repairs.

Office Infrastructure & Networking

• Assist with installation of networking equipment (switches, APs, firewalls).
• Perform cable management and labeling in network closets.
• Support day-to-day office IT systems (printers, meeting room tech)

Servers & Virtualization

• Assist IT Manager with physical installation and imaging of servers.
• Perform basic VMware vCenter tasks (monitoring VMs, snapshots, power operations).Learn and support OS imaging and rebuilds. 
• Security & Administration
• Support endpoint security (antivirus, patch agents).
• Perform basic Active Directory user and device management.
• Ensure proper secure decommissioning of hardware.

SKILLS & QUALIFICATIONS:

The ideal candidate is hands-on, detail-oriented, and eager to grow into systems, networking, or virtualization engineering roles.

Required

• 1–3 years of IT support or hardware experience.
• Proficiency with Windows 10/11 imaging and deployments.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs).
• Familiarity with structured cabling and patch panels.
• Strong interpersonal skills for face-to-face support.

Preferred

• Experience with imaging tools (Intune Autopilot, MDT, SCCM, Clonezilla).
• Exposure to VMware vCenter or Hyper-V.
• Basic Linux OS familiarity.
• Experience with IT asset management systems.
• Ability to lift and install IT hardware (PCs, monitors, servers).

What We Offer

• On-site, hands-on technical experience.
• Direct mentorship from the IT Manager.
• Training toward certifications (A+, Network+, VMware VCTA).
• Career growth into systems, networking, or datacenter roles.

This job description may be revised at any given time by Verrex Management.

Employee Handbook

Please refer to the Verrex Employee Handbook for company policies on such issues as employment wages, salary, benefits, services, reimbursable expenses, employee communications, safety, health, standards of conduct, and corrective action.

Equal Opportunity Employer Statement

Verrex is proud to be an equal opportunity employer. We are committed to creating an inclusive, respectful workplace where everyone can thrive.