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Customer Service Representative bei Lee's Air, Plumbing, & Heating

Lee's Air, Plumbing, & Heating · Fresno, Vereinigte Staaten Von Amerika · Onsite

$37,440.00  -  $41,600.00

Jetzt bewerben

Position Summary 

We are seeking a motivated and results-driven Customer Service & Sales Representative to join our Contact Center team. This role involves handling a high volume of inbound and outbound calls, converting leads to booked appointments, and upselling services while delivering an exceptional customer experience. The ideal candidate is persuasive, energetic, and thrives in a performance-driven environment. 

Key Responsibilities 

  • Answer inbound calls, actively listening to customer needs while identifying opportunities to book services or recommend additional solutions. 
  • Make outbound calls to follow up on unsold estimates, service reminders, and promotional offers. 
  • Convert inquiries into scheduled appointments, ensuring customers choose the same day booking slots or earliest availability when possible. 
  • Confidently present company products, services, and maintenance programs to drive sales and customer loyalty. 
  • Overcome objections and provide solutions that align with customer needs.                     
  • Document all customer interactions and sales activity accurately in the    CRM system. 
  • Meet and exceed individual and team sales goals (appointments booked, close rate, revenue contribution, etc.). 
  • Stay updated on promotions, pricing, and industry knowledge to effectively communicate value to customers. 
  • Collaborate with dispatchers, technicians, and other departments to maximize service opportunities. 
  • Adhere to call center protocols while maintaining a persuasive and customer-first approach. 

Requirements 

  • High school diploma or equivalent (bachelor’s degree preferred). 
  • Prior experience in a sales or call center environment strongly preferred. 
  • Excellent communication and persuasion skills with the ability to influence customer decisions. 
  • Strong problem-solving and objection-handling abilities. 
  • Comfortable working with performance metrics and sales targets. 
  • Proficiency with computers, CRM systems, and call center software. 
  • Ability to thrive in a fast-paced, high-energy environment. 
  • Flexibility to work evenings, weekends, and holidays if required. 

Preferred Skills 

  • Bilingual (Spanish/English preferred but not required). 
  • Experience in HVAC, Plumbing, or Home Services industry sales is a strong plus. 
  • Familiarity with Service Titan, Dialpad, Microsoft Office, and Slack
Jetzt bewerben

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