Systems Engineer bei None

We're looking for a Tier 2 Systems Engineer to join our Buenos Aires team. This is a client facing T2 support role and the final escalation point before Engineering, responsible for resolving complex technical issues, mentoring peers, and ensuring enterprise customers stay secure and productive. You’ll work across Windows, Active Directory, Exchange/O365, networking, and cloud environments, handling ~20 active tickets daily and owning them end-to-end.

Responsibilities

• Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
• Manage identity, access, and mail flow (policies, routing, filtering, archiving).
• Script and automate tasks with PowerShell; contribute to runbooks..
• Support cloud environments (AWS preferred, Azure acceptable).
• Collaborate with Tier 1, Product, and Engineering teams on escalations.
• Maintain clear documentation and provide daily updates across ticket queues.
• Mentor junior engineers and model ownership mindset.

Requirements

• 5+ years in systems engineering or advanced technical support.
• Customer-facing communication skills with C1 level English or equivalent.
• Strong Windows administration, including Active Directory and Exchange/O365.
• Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN.
• Hands-on PowerShell experience (must be comfortable writing and using scripts).
• Proven ability to manage a high-volume ticket load with attention to detail.

Preferred Qualifications:

• Citrix administration (XenApp/XenDesktop/NetScaler).
• AWS/Azure certifications.
• Experience with SQL, SCCM, or additional scripting languages.

Benefits

• Compensation: USD $3,500–$4,500/month.
• Location: Buenos Aires, hybrid (2 days/week in Palermo office).
• Schedule: Fixed 9-hour shift (incl. lunch) between 8:00–20:00 EST, Mon–Fri.
• On-call rotation: ~1 week every 3 months.
• Holidays: US market holidays observed.

***Only CV's submitted in English will be accepted