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Senior Localisation Specialist Dutch- Marketplace bei Booking.com

Booking.com · Berlin, Deutschland · Onsite

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Role Description:

Key Responsibilities

  • Ensuring alignment on the understanding of the services we provide and how the Agency manages quality within the team
  • Ensuring that existing and new quality processes, methodologies, and guidelines are followed and understood in the team
  • Managing and maintaining applicable language guidelines, style guides and termbases in their language
  • Ensuring a collaborative environment with their Team Leader to regularly address team progress, quality issues and workflow processes in alignment with the business
  • Owning quality in their language, and managing quality improvements in their team using the data available
  • Helping identify skill gaps in expertise on different services in their team
  • Being responsible and accountable for quality issues in their language
  • Performing regular quality checks of the work delivered by each Language Specialist in their team
  • Driving internal investigations in their team to find out the root causes of quality issues and to define relevant corrective and preventative actions for their team
  • Assisting Quality Manager in global quality-related initiatives and discussions on quality with stakeholders regarding language choices
  • Providing recruitment and onboarding support in collaboration with their Team Leader
  • Optimizing existing processes, initiating and implementing new ways to improve the team's work, utilizing the resources available in the most effective way
  • Proactively sourcing for market insights and current travel trends, and identifying opportunities to apply gained knowledge within the team
  • Proactively sourcing for opportunities to drive deeper localization in market and improve partner and customer experience with our platforms


Communication.Stakeholder

  • Peers
  • TL
  • Other SLSs
  • Solutions
  • Quality Manager
  • Stakeholders


Communication.Type

  • Cooperation
  • Information
  • Cooperation
  • Cooperation
  • Information
  • Cooperation


Communication.Frequency

  • Continuous (daily)
  • Frequent
  • Frequent
  • Frequent
  • Frequent
  • Occasional


Level of Education.Level of Education

  • Bachelor degree



Years of relevant Job Knowledge.Years of relevant Job Knowledge

  • Basic Job Knowledge (1 - 3 years)



Requirements of special knowledge/skills

  • Ability to work both independently and in a team, to work in a proactive manner with a strong focus on quality, the client, and end-user
  • Excellent interpersonal and networking skills as well as an ability to handle tough discussions and provide continuous feedback
  • Strong written and verbal communication skills
  • Ability to use and interpret data to implement quality feedback
  • Experienced in establishing and maintaining cooperative and effective working relationships with stakeholders
  • Proactive and responsible approach to assigned tasks
  • Capability, when necessary, to act under pressure
  • Strong in positively influencing others in a dynamic environment
  • Strong commercial and business awareness
  • Local market and industry savviness; up-to-date with the latest, most relevant trends
  • Solution-oriented and problem-solving mindset
  • Detailed prioritization skills - appropriately balancing their LS vs. SLS workload
  • Being adaptable to the complexities of their role
  • Experience with CAT tools and translations technologies
  • Experience with Memsource, machine translation and other technologies is a plus
  • Knowledge of industry quality metrics would be also a plus

 

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