Receptionist bei HSCP OP Older People East

Proposed Interview Date: Week commencing 29 September 2025

Closing Date: Sunday 21 September 2025

Contract Type: 3 x Temporary until 31 March 2026

Salary: FC3 - £24,740.74 - £25,885.80 (Pro Rata)

Working:  Post 1: Based at Levenmouth Academy Community Use, Fri/alt Sun (6 hrs per week)
                   Post 2: Based at Kennoway Primary Community Use, Wed/Fri (8.5hrs per week)
                   Post 3: Based at Kennoway Primary Community Use, Thurs/Sat (6.5 hrs per week)

Location: Based at Kennoway Primary Community Use and Levenmouth Academy Community Use

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement 

Please consider and demonstrate the following when completing your Supporting Statement:

Ways in which you have demonstrated that you can work effectively as part of a team.

(Consider the following: how you have built positive relationships built on trust and respect; how you communicate with others; how you use your initiative to meet targets and achieve goals.)

Ways in which you have worked with others to meet customer needs & expectations.

(Consider the following: how you have delivered great customer service; how you measure customer satisfaction; how you have developed a customer focused culture in the workplace.)

Ways in which you have demonstrated your ability to be flexible and open to change.

(Consider the following: how you have helped deliver change in the workplace; how you have promoted your organisations vision, values, and aims.)

Ways in which you have used your knowledge, problem solving skills and professional understanding to find solutions to problems.

(Consider the following: How you have provided an efficient front-line service to members of the public; how you have provided a high standard of customer care by communicating through handling telephone calls, emails, and visits from the public.)

Job Details

Community Use is the team that works hard to ensure most of the Halls, Community Centres and Schools in Fife are available for everyone to enjoy learning, leisure, life and cultural events. Together with amazing partners we deliver a fantastic programme of inclusive pursuits including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. We also offer space for meetings, celebrations, and community events in both modern and historical buildings usually found in the heart of the Kingdom’s city, towns & villages. 

More information about Community Use can be found at: https://active.fife.scot/about/community-use 

Reporting directly to the Support Officer, you will undertake a frontline customer facing role. You will be required to engage with customers and service users in a positive manner and respond to customer enquiries and requests by answering telephones, emails, face to face as well as operating our booking procedures and systems. As a receptionist you will be required to work five days over seven which may include evenings and weekends. This role will require you to provide an efficient reception service to the public and be responsible for ensuring that appropriate procedures are adhered to and with regard to customer care policies. You will operate in accordance with service guidelines, health and safety policy and will follow all associated risk assessments and standard operating procedures. You will be a member of an area team providing administrative and clerical support to Community Use. In addition, you will be maintaining registers and waiting lists, cashing up and reconciling cash against booking sheets and registers, resolution and handling of complaints, comments and compliments and escalating as appropriate. On occasions, this role may include lone working. It is not essential that you hold a driving license. However, you may be expected to travel between different facilities, some of which may have limited public transport links. A link to the role profile for this vacancy is included below. It provides more detailed information about the job and the type of person we are looking for. 

The Person 

We are looking for an enthusiastic and self-motivated individual with the ability to be able to work unsupervised and independently as part of a wider team. You will possess effective communication skills, be customer focussed and demonstrate a “can-do” attitude at all times. 

The successful applicant must also: 

Be educated to SCQF level 4. 

Be confident and level-headed when dealing with people at all levels. 

Be flexible and able to work on their own initiative. 

Have excellent team working skills. 

Possess a good understanding of IT and capable of using a variety of internal systems. 

You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure Check for this role. 

 Further Information

•  Role Profile - when preparing your supporting statement, review the role profile and think about how you meet the essential criteria - Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace.  See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
• Directorate Information - Council Department Information 
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on Twitter @FCJobsOfficial.
• Alternative Formats - Job information can be made available in alternative formats, to make a request please email: [email protected]

For Further Information Contact: Louise Deighan – [email protected] 

"We are holding a Fife Council jobs fair on Wednesday 8th October from 10am - 2pm at the Glen Pavilion in Dunfermline.  This is a great opportunity to meet face to face with Hiring Managers and learn more about the type of vacancies that are available and what it's like to work in local government. There will also be a chance to get support from our job clubs and employability teams who can offer help with our online application process. Please pop along on the day to find out more."