Manager, Client Audit Support bei Cenlar FSB

The Manager, Client Audit Support is responsible for the management and oversight of delivering timely and complete audit responses to Cenlar’s clients.  The Manager, Client Audit Support is a critical role in order to support and partner with Cenlar’s clients to deliver quality information requested for their audit needs.

Responsibilities:

• Leads and oversees a team of Client Audit Support Administrators and Analysts to support Cenlar’s clients with their audit needs
• Monitors performance of staff facilitating and completing audits to ensure workforce metrics are obtained and include feedback in one-on-ones with staff
• Develops and maintains standard operating procedures that will help develop the Client Audit Support team
• Builds a tracking/reporting mechanism to periodically communicate results/opportunities identified from completed audits
• Oversees and provides guidance to the teams conducting client audit activities
• Adheres to established issue escalation and reporting processes
• Develops daily, weekly, and monthly reporting requirements and oversees the production, review, and approval of periodic reports for first-line management and other interested parties
• Implements a strong feedback loop between Training, Business Unit, Compliance, and Risk groups to ensure staff and management are aware of results and areas for improvement
• Prepares and presents monthly results
• Ensures Client Audit Support team is appropriately trained and undergoes ongoing training to continually improve the processes executed
• Oversees the execution of new policies and procedures and alerts servicing areas on any client-related changes.
• Completes work effort involvement and reports back to Client Management for the purpose of client billing
• Other duties and projects as assigned
• Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Additional Duties for Citi Liaison Role:

• Acts as the liaison for the Citi client and is responsible for auditing the client’s loan activity and fulfilling data requests to ensure all Client Service Level Agreements (SLAs) are met or exceeded
• Works closely with Client Management and business owners to deliver appropriate and effective executive level communication
• Provides regular reporting and analytics for audit exceptions to Senior Management
• Provides recommendations on how to improve audit efficiency and results where applicable leading to increased Client Satisfaction
• Prepares and delivers complex presentation material to Citi client and Cenlar’s Executive Leadership team
• May lead and oversee a team of Client Audit Support Administrators and Analysts to support Cenlar’s clients with their audit needs

Qualifications:

• Bachelor’s degree or equivalent experience
• 5 to 10 years of mortgage servicing or mortgage banking experience
• 5+ years of operational risk, compliance, controls management, or audit experience (preferably within a mortgage or banking environment)
• Demonstrated knowledge of GSE and FHA quality assurance program requirements and underwriting guidelines
• Demonstrated understanding of internal control principles and audit methodologies
• Demonstrated knowledge and understanding of both business line operations and regulatory requirements
• Ability to identify internal control deficiencies and recommend potential solutions, where appropriate
• Ability to work effectively across the organization
• Ability to understand the nuances of complex processes and think clearly about solutions for competing priorities
• Effective verbal and written communication skills with ability to communicate at all levels of the organization
• Ability to plan strategically as it relates to the individual, team, and department responsibilities
• Superior time management and planning skills
• Highly motivated team player and self-starter with the ability to work independently
• Proficiency in Microsoft Office suite, particularly Word and Excel