Specialist III, Business Accounts bei Community College of Baltimore County, MD
Community College of Baltimore County, MD · Dundalk, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Dundalk
About the Department
The purpose of this class is to manage the efficient operation of business operating accounts related to business services and student accounts and providing customer services to students using Onecard and TouchNet systems.
Position Duties
Associate degree and Three (3) years full-time customer service and/or student account or financial account management experience, or high school diploma and 5 years of experience. Must have proven excellent customer service skills and experience in a business working environment with customers using phone, email and in person communications. Must be able to work some overtime, weekends, during peak periods and fill in for absences as needed. Must have experience using Microsoft Office applications and utilize Excel at the intermediate level to facilitate reporting and outreach. Must complete and pass Microsoft testing modules which includes Word and Excel and demonstrate the ability to type 40 wpm (Candidates with proof of current Microsoft Office Expert Specialist Certification do not need to test.). Experience working in Higher Education and student record keeping systems preferred.
Minimum Qualifications
- Utilize Microsoft Excel to assist in reporting, data analysis and managing student finance, business services and Onecard accounts.
- Develop, monitor and update Onecard administrative and student account reports.
- Utilize data to address routine student inquiries regarding student balances and account usage.
- Serve as point of contact over the phone for peer departments, and in person and online through customer relationship management system.
- Coordinate information flow and knowledge sharing across departments that help staff make informed decisions and increase levels of customer service.
- Prepare journal entries and reconciliations for business accounts.
- Demonstrate consistent courtesy, tact, professionalism, and possess strong customer service skills when communicating with students and college constituents.
Other Qualifications
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