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Homeoffice Technical Consultant - D365 & Power Platform bei TTEC Digital

TTEC Digital · London, Vereinigtes Königreich · Remote

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At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions.  As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products.

The Role
We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.


What you'll be doing:
  • Use design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient.
  • Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers.
  • Stay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions.
  • Leads workshops with customers to understand their business requirements, documents requirements and design appropriate solutions.
  • Create Solution, Functional and Technical Specifications documentation for the project.
  • Have a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution.
  • Mentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.
  • Expected to be flexible with time and capable of working in a process-oriented environment.
  • Excellent communicator with the ability to operate within cross-functional teams.


  • Skills and experience you bring:
  • Bachelor’s degree in computer science, Engineering, or a related field.
  • At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions.
  • Strong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
  • Strong problem-solving and analytical skills, with the ability to think creatively and find innovative solutions to complex technical challenges.
  • Ability to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs.
  • Previous experience in a consulting environment.



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