At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products.
The Role
We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.
What you'll be doing:
Use design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient.
Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers.
Stay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions.
Leads workshops with customers to understand their business requirements, documents requirements and design appropriate solutions.
Create Solution, Functional and Technical Specifications documentation for the project.
Have a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution.
Mentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.
Expected to be flexible with time and capable of working in a process-oriented environment.
Excellent communicator with the ability to operate within cross-functional teams.
Skills and experience you bring:
Bachelor’s degree in computer science, Engineering, or a related field.
At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions.
Strong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
Strong problem-solving and analytical skills, with the ability to think creatively and find innovative solutions to complex technical challenges.
Ability to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs.
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!
