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Customer Service Representative bei ADMAR SUPPLY CO INC

ADMAR SUPPLY CO INC · Columbus, Vereinigte Staaten Von Amerika · Onsite

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Description

Job Description -Customer Service Representative

Reports to: Rental Manager

Primary Purpose:  

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.

Essential Functions:   

  • Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in. 
  • Writes contracts , process reservations, and assigns equipment
  • Quotes rental rates during the phone conversation (one call resolution). 
  • Product expert and consultant to the customers 
  • Handles small equipment sales for walk-in customers. 
  • Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location 
  • Establish and maintain a professional relationship with all customers(External and Internal)
  • Accountable for managing the equipment rental guidelines and policies. 
  • The ability and internal desire to learn and pursue self-improvement 
  • Support and act as liaison to the outside sales force.  
  • The ability to work independently in a fast-paced environment. 
  • Performs other duties as assigned. 

Skills: 

  • Exceptional phone skills, customer service skills and common sense. 
  • The ability to calculate figures; such as discounts, interest, and percentages. 
  • Excel in a fast paced, highly urgent environment
  • Ability to think on your feet, and natural inclination to go the extra mile to help the customer
  • The ability to close the sale. 
  • Accumatica or other ERP system knowledge a plus 

Experience/Education: 

  • High School Diploma or equivalent. 
  • 2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry. 
  • Highly competent computer and keyboarding skills (Microsoft Office)
  • The desire to learn new equipment and do on-line learning. 
  • Strong verbal communication skills. 
  • Prior experience of working with a variety of construction equipment a plus.
  • Verifiable references and a work history 

Physical Demands:

  • While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.  
  • The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.  
Jetzt bewerben

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