Coordinator Workforce bei MSG Entertainment Holdings, LLC

Who are we hiring?

The Coordinator Workforce is responsible for supporting our venues’ operations teams by creating and maintaining employee schedules, monitoring timesheet activity, and ensuring compliance with attendance policies. The Coordinator collaborates with operations managers, business leaders, and various corporate teams, including HR, Benefits, and Employee Training, to ensure seamless communication and adherence to company policies. The Coordinator also serves as a key point of contact for both employees and management, establishing strong relationships and ensuring effective time management and efficiency.

What will you do?

• Available and responsive company representative for each employee in the client groups the coordinator supports, ensuring adherence to company policies and maintaining high integrity standards. Acts as the central agent of the company to assist employee needs in the venue, over the phone, or through email. Forwarding and escalating items across business units as appropriate.
• Understands MSG’s business and structure, with specialized expertise in the operational needs and contractual requirements of the business units who are the coordinator’s clients; partners with key managers and employees through ongoing relationship-building, acting proactively based on business needs and staffing needs.
• Ensure employees are paid accurately and support the business with scheduling or Workforce functionality support. Be the primary point of contact to troubleshoot issues within the system, escalating to specialists or WFS IT as needed.
• Build and maintain proactive collaborative relationships by staying visible and accessible; apply critical thinking skills and systems knowledge to facilitate the work goals and identify opportunities for process improvements or system enhancements for new and creative ways to better support clients’ needs.
• Manage the onboarding of new hires from the start of their virtual training completion to the scheduling of on-the-job training shifts within their department to ensure consistent application of policies and practices.
• Work in conjunction with management to record and process employee terminations, suspensions, and reversals.
• Serve as a liaison between managers, employees, and the benefits team across all venues by regularly monitoring, getting manager approval, and advising on the status of Personal Leaves of Absence, Bereavement, Sick pay, Jury duty, and other related time off requests.
• Always promote and maintain a positive employee experience, with the ability to handle sensitive and confidential situations, escalating employee concerns as needed and directing employees to the correct resources based on their needs.
• Maintain organized, concise, and up-to-date standard operating procedures related to their client-specific tasks.
• Communicate relevant information to coworkers in a timely manner, ensuring all teammates understand the operational impact of changes to processes and/or personnel. Cross-Train with other coordinator groups to ensure operational coverage during PTO or high-volume periods.

What do you need to succeed?

• 1+ years in an administrative, human resources or customer service capacity (scheduling, payroll, employee services)
• Strong computer skills including Microsoft Office including advanced Excel (lookups, pivot tables, formulas) and ability to quickly learn & use new systems.
• Prior experience in a Theater/Arena work environment or similar capacity with exposure to Collective Bargaining (CBA) work rules and scheduling procedures preferred.
• Excellent verbal & written communication and professional phone demeanor and proven interpersonal/customer service skills required. The ability to communicate to employees on all levels of the organization. Must be comfortable networking and building trust across all levels of the organization.
• Ability to oversee situations in a highly sensitive, heightened and urgent environment while maintaining a high degree of confidentiality and business ethics.
• Must be able to manage heavy volume of staff and manager interactions and multi-task & prioritize under pressure in a deadline-oriented environment.
• Possesses exceptional attention to detail, organizational abilities, time management, problem-solving, and follow-up skills.
• Must have the ability to work independently when necessary and as part of a team and use sound business judgment.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.

Special Requirements

• Must be able to work a flexible schedule inclusive of days, nights, weekends and holidays with split days off. This is a 7 day a week operation requiring early mornings or late evenings based upon operational needs. Must be willing to travel to other locations as needed.

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