Member Experience Manager bei Fora Space

The Role

As a Member Experience Manager you will lead, challenge and set the standard for what the Workplace experience can be through driving an exceptional member experience through effective team management.

With a single client in the financial services sector, your role is to deliver a best in class service to make every interaction extraordinary for them.

Key Responsibilities

• You will lead, challenge and set the standard for what the Workplace experience can be. 
• Drive an exceptional member experience through effective team management.
• Create an exceptional building environment each and every day that supports our member’s needs. 
• Ensure that the site is always effectively managed and staffed to the correct levels and manage the efficient day-to-day operation of the site
• Confidently upholding standards and responsibilities in the absence of the General Manager (GM)
• Communicate and reinforce all company standards, policies and procedures as laid out by the Fora Values, Purpose and Vision.  
• Maintain an in depth understanding of all FOH procedures, processes and IT systems used to manage members, operations, and the building.  
• Responsible ensuring that all amenities offered as a part of the Fora membership are stocked in line with budget and finance requirements. 
• Work collaboratively with the wider business- ensuring that all monthly and weekly tasks are completed on time and effectively. 

Our company

At Fora, we’re fuelled by a desire to  propel businesses and their people forward by creating an extraordinary workplace experience, where people do their best work.

 We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, we have a collection of enriching and individual workspaces which has grown to over 70 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 300,000 members through our doors and boast market-leading retention rates.

 As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated team ensuring  to take care of all the day-to-day details truly making us experience makers.

Fora is part of The Office Group and we have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

Requirements

Knowledge and experience

•       Must have experience in the hospitality and working with corporate clients to deliver exceptional standards
•       Experience in supervising/leading a team 
•       Highly refined verbal and writing communication skills  
•       Good organisation skills and dedication to completing projects in a timely manner  
•       Detail oriented and comfortable working in a fast-paced environment  
•       Individual with exceptional customer service skills  
•       Very well organised & excellent timekeeping  
•       Professional integrity, trustworthy  

Benefits

• 28 days holiday
• Once a month you will be able to order lunch from Deliveroo.
• Monday to Friday
• Uniform allowance
• Learning and Development
• Health shield