Technical Implementation Specialist bei Wisedocs

Wisedocs is on a mission to make it easy and accessible for companies in the insurance, legal, and medical sectors to quickly understand medical documents using AI. Every week, we process millions of pages of medical records, saving our customers countless hours of manual effort and helping them streamline medical claim processing. 
 
Technical Implementation Specialist 

Join Wisedocs as a Technical Implementation Specialist where you will be at the heart of bringing the Wisedocs solution to life for our customers. This isn’t just a behind-the-scenes role—it’s high visibility and high impact, where you’ll turn customer requirements into seamless, scalable solutions that drive real business outcomes. 

You’ll roll up your sleeves with API integrations, solution configuration, troubleshooting, and workflow optimization—making sure every implementation not only works but works brilliantly. We’re looking for someone who loves solving problems, can explain complex ideas in clear, engaging ways, and is just as comfortable talking to a customer as they are diving into technical details. 

If you thrive in fast-moving environments, get excited about AI innovation, and want a front-row seat in shaping the growth of a startup, this role is built for you. You’ll collaborate across teams, make your mark on how we deliver solutions, and have the opportunity to grow your career alongside the company’s success. 

Where you’ll be contributing: 
 
Technical Implementation & Configuration 

• Lead configuration, deployment, and troubleshooting in collaboration with customers, project managers, and internal teams. 

• Deliver tailored integrations and workflow optimizations that drive customer efficiency. 

Customer Support & Collaboration 

• Act as the primary technical contact during implementations, providing expert guidance and resolving issues. 

• Train customers and end-users to maximize adoption and value. 

• Partner with Customer Success, Sales, Product, Engineering, and Operations to align on goals and timelines. 

Documentation & Process Improvement 

• Maintain clear documentation of configurations, integrations, and customizations. 

• Shape best practices and scalable workflows, driving continuous process improvement. 

• Track and analyze implementation metrics to inform future projects. 

You are a great fit if you have the following: 

• Bachelor’s degree in Computer Science, IT, Engineering, or related field (asset). 

• 2+ years in technical implementation, API integration, or similar role. 

• Strong knowledge of APIs (REST, SOAP) and proficiency in languages such as Python or JavaScript. 

• Excellent problem-solving, communication, and collaboration skills. 

• Experience with cloud platforms (AWS, Azure, GCP) and project management tools (Jira, ClickUp) a plus. 

• Familiarity with EHR, Insurance Tech, Legal Tech, or Claims Documentation an asset. 

What We Offer: 

• A remote work model

• Modern employee benefits, including health and dental coverage  

• Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.   

• An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and you thrive there you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.   

• Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.   

• Company events   

• Generous Paid Time Off   

• Paid Sick Days   

• Casual Dress code   

• Employee Referral Bonus   

• Tuition Assistance   

• Plus, many other Recognition Programs!   
   

Recruitment Journey at Wisedocs  

We're excited to meet you and explore the possibilities together!  At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:    

• Round 1 – People & Culture Chat: 20–30 min conversation about your background, goals, and the role. 

• Round 2 – Interview with Hiring Manager: Deep dive into your experience and problem-solving approach. 

• Round 3 – Skills & Assessment Review: Discussion with one of our Implementation Team Members on your take-home assessment. The goal is to assess your discovery, problem solving and customer communication skills. 

• Round 4 – Leadership Conversation: Meet our COO to learn about their vision and your impact. 

 
*Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs.