AR Specialist I bei Hardy Diagnostics

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:
 Supports the Company's vision and mission statement as indicated in the employee manual and participates in the company's continuous improvement program (LEAN).
 Support the department's mission.
 Other duties may be assigned.

Credit and Collections Duties:
 Maintains an acceptable Days Sales Outstanding ratio (DSO) for assigned customers in accordance with departmental goals.
 Runs and monitors Accounts Receivable (AR) Aging Report on a regular basis.
 Collects past due invoices in a professional manner while maintaining customer goodwill when at all possible through emails, calls or letters.
 Processes credit card payments verifying accuracy of payment.
 Determines when additional resources are deemed necessary to assist in collection processes, such as Sales team support, escalation to Accounting Management or submission to collection agency.
 Reviews new customer credit applications and runs Credit Safe reports, sets up new customers with appropriate terms while being careful to check for possible fraud.
 Sets up terms for new accounts into Epicor.

Customer Account Management:
 Resolves overpayment and short payment issues through effective problem solving skills, research and communication.
 Researches Proof of Delivery (POD)’s for shipping confirmations.
 Fulfills customer request for invoice copies and statements.
 Makes recommendations for terms or credit limit changes in customer accounts as needed.
 Recognizes and documents “costly customers” that require more administrative time or have longer net terms.
 Maintains a satisfactory level of accuracy and thoroughness.
 Demonstrates clear and concise verbal and written communication.

Order Management:
 Determines if orders that fall into credit should be released to the Shipping Department.
 Communicates with both internal and external customers when orders are being held.
 Places accounts on hold within company guidelines in order to minimize company liabilities.