Volunteer and Youth Development Coordinator bei Lines for Life

Position Title: YouthLine Volunteer & Youth Development Coordinator  

Status:  Full-time/ Non-exempt  

Reports to: YouthLine Assistant Director of Youth Development, Training, and Quality Assurance 

Schedule: Sunday through Thursday

Location: Hybrid: Portland Oregon.  This position requires working in-person at the Lines for Life headquarters in Portland several days a week and occasionally working from home.

Compensation: $22.50 - $23/hour

Application Deadline: September 15, 2025

Volunteer & Youth Development Coordinator Position Overview: Lines for Life is seeking an experienced volunteer coordinator to recruit, train, schedule, mentor, support, and coach youth and adult volunteers for Lines for Life’s peer-to-peer YouthLine.  

Volunteer & Youth Development Coordinator Responsibilities:  

• Collaborate with Outreach/ education team in creating and implementing a recruitment plan for youth and adult volunteers and interns 
• Collaborate with Outreach/ education team in determining the needs for partnerships related to recruitment and retention
• Assist with coordinating the logistics of crisis intervention trainings for YouthLine volunteers (orientation, interviews, training, shadows)
• Assist in YouthLine Peer Crisis Intervention Specialist Training (training and shadows)
• Schedule volunteers (training, shadows, weekly shift coverage, monthly meetings, continuing education, etc)
• Communicate important information to volunteers in a timely manner.
• Systematically check in with volunteers, with a focus on youth mental health and wellness. Offer support and connect with external resources as necessary (parents, therapists, schools, etc)
• Maintain current information for all volunteers (contact information, relevant forms, background checks, etc)
• Attend Supervision meetings for insight and information sharing related to supporting volunteers
• Collaborate with Youth Development teammates to create and implement a YouthLine volunteer recognition program and identify trends for YouthLine retention.
• Collaborate with Youth Development teammates to create and implement volunteer feedback methods and assist in incorporating youth feedback across YL departments
• Collaborate with Youth Development teammates to implement the YouthLine’s youth development and mentoring plan, offering ideas for improvement where needed
• Provide staff support to Youth Development and Empowerment Committees (ex: Legislative, Equity, Continuing education)
• Plan and facilitate monthly meetings, retreat, and in-services with the support of Youth Development teammates
• Collaborate with the YL Asst Dir of Youth Dev to create an infrastructure to support increased volunteer base and capacity building
• Collect data relevant to YouthLine (volunteer recruitment and retention, demographic, etc); identify and analyze trends, and assist with regular and ad-hoc reports for the YouthLine.
• Assist with implementing and completing volunteer satisfaction indexes
• Collaborate with the Outreach team to develop and update volunteer marketing materials
• Collaborate with the Outreach/ education team to use social media and notification systems consistently and creatively to connect with potential volunteers and provide recognition.  
• Perform other duties as needed for program success 

Volunteer & Youth Development Coordinator Required Qualifications: 

• Bachelor’s degree in a related field. 
• At least 2 years’ experience working with youth. 
• Crisis intervention knowledge and skills. 
• Strong networking skills and recruiting skills. 
• Strong training, coaching and mentoring skills. Able to provide constructive feedback. 
• Able to work with diverse groups of people and establish rapport with youth and parents 
• Strong organizational skills and ability to think systematically to coordinate complex schedules and prioritize various tasks
• Strong ability to multitask
• Excellent verbal and written communication skills and ability to effectively use social media to communicate. 
• Proficiency in a web-based computer environment. 
• Ability to stay calm when handling stressful situations. 

Volunteer & Youth Development Coordinator Preferred Qualifications: 

• Experience recruiting a large number of staff and/or volunteers. 
• Applied Suicide Intervention Skills Training (ASIST), safeTALK, and Youth Mental Health First Aid (YMHFA) certifications preferred. 
• Experience working in a call center environment. 

This job description is not meant to be an all-inclusive list of duties and responsibilities but, constitutes a general definition of the position's scope and function in the company.  

EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5

All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.