Program Coordinator, Immigration Services– Higher Education Legal Services bei Jewish Family Service of San Diego

Position Title: Immigration Program Coordinator – Higher Education Legal Services 

Organization: Jewish Family Service of San Diego

Department: Immigration Legal Services

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Fully Onsite

Reports To: Program Manager – Higher Education Legal Services

Pay Range: $21-$23.50/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the Immigration Legal Services team as the Immigration Program Coordinator. In this role, you have the opportunity to use your customer service skills and multi-cultural experience to make a meaningful difference in your community and help change lives across San Diego. The Immigration Program Coordinator plays an integral role on the team and supports the entire agency by fielding inquiries to the Higher Education Legal Service program and providing outreach about program services.  This position reports directly to the Program Manager and works closely with the HELS Program and the rest of the Immigration Legal Services team.

Responsibilities:

Client Support

• Manage inquiries for immigration services for the HELS Program and screen for eligibility
• Assess, schedule and prepare legal appointments for HELS Program caseworkers
•  Assist HELS staff to prepare and mail immigration filings
•  Coordinate and document client communications
• Provide translation of client documents and interpretation at meetings
• Support the general Immigration Line as needed

Outreach Coordination

•  Promote HELS in community workshops, information sessions and partner meetings
•  Support HELS outreach projects to promote services and share important immigration information through social media, online communications and campus events
• Coordinate with JFS Marketing to provide resource information on the HELS webpage

Administrative

• Stay up to date on rapidly changing immigration laws and policies
• Comply with data and program reporting requirements
•  As the primary staff member charged with the day-to-day administrative tasks to support the HELS program staff, be ready and willing to step in and assist the team as necessary
•  Conducting legal intakes and screenings. Opportunities to learn and apply immigration legal concepts through training, shadowing and outreach events

Skills/Experience/Abilities That Are a Must-Have:

•  Valid driver’s license, access to an automobile, insurance, and willingness to drive off-site locations, namely college campus and other outreach locations
• Ability to prioritize, multi-task and organize in a fast-paced environment
•  Experience working with vulnerable populations and in multi-cultural settings
• Strong oral and written communication skills in English and Spanish
•  Strong customer service skills and cross-cultural understanding
• Demonstrated ability to take initiative and work under pressure
• Ability to work both independently and with a team
• Ability to work flexible hours, including some evenings and weekends
•  Passion for social justice for immigrants

Skills/Abilities We’d Like You to Have:

•  Proficient in Microsoft software including Excel, Word, Outlook
•  Experience using social media platforms, Canva, and Zoom
•  Bilingual in one of the following: English/Arabic, English/Farsi, English/Tagalog, English/Vietnamese
• Experience promoting events or services online

Physical Requirements:

• Position requires sitting at a desk and using screens most of the day
• Occasional work on college campuses walking to offices, bringing materials and tabling

Important Notice:

Please submit your resume and cover letter on your application.

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.