JOB DESCRIPTION

POSITION:                   Desk Attendant, Snowsports School

FLSA:                           Non-Exempt

REPORTS TO:             Snowsports School Management Team

SUMMARY: The Snowsports Desk Administration assists with the planning, staffing and scheduling/ reservation operations of the resort’s group, private, and children’s ski and snowboard lessons.

PRIMARY RESPONSIBILITIES

• Smile and greet guests in a friendly manner
• Maintain a clean and orderly work area.
• Must work with the Snow Sports and Treehouse Children’s Program Staff to maintain staffing levels for all lessons.
• Multi-task management of emails, voicemails, phone calls, and in-person reservations for lessons.
• Responsible for cash handling and deposit procedures that allow for proper handling of all cash at the sales station.
• Responsible for fielding and managing in-person and on-phone reservation calls and following proper protocol.
• Must follow all written rules required in the Wintergreen Employee Handbook and individual departments.
• Works with office staff to ensure all aspects of guest reservations are running smoothly.
• Assist with daily registrations
• Follow safety policies and procedures that help to prevent harm to associates, guests, and members
• Notify Managers of any safety concerns in the workplace and reporting any accidents immediately to the manager

MINIMUM QUALIFICATIONS:

• Excellent oral communication skills
• Possess strong customer service skills
• Enjoy working with the general public
• Ability to work independently and as a team
• Present a neat and positive image along with a professional appearance
• Possess problem solving skills
• Easily adapt to change

EDUCATION, TRAINING AND EXPERIENCE GUIDELINES:

• At least 1 year of work experience is preferred   
• Intermediate ability in skiing/riding is preferred
• Possess computer skills including the ability to quickly learn new computer programs; experience with point-of-sale and reservation programs a plus

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• This is a full-time or part-time, seasonal non-exempt position
• The hours of the position will vary based on business operations. The incumbent will be required to work  weekends and holidays.
• This position will begin November and run through the end of ski season.
• Required to stand for extended periods, stoop, bend, kneel, stretch, reach, lift, climb and walk.
• Repetitive typing requiring use of hands, wrists and fingers.
• Prolonged use of computer screen and telephone to complete tasks.
• Occasional lifting of objects of up to 30 pounds.  

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers.  A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play!   We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan).   Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.  

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake.  If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required.   The job description does not constitute an employment agreement and is subject to change at any time by the employer.