- Senior
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
- Strategic Leadership: Lead engagements from program vision to ongoing value realization, driving transformational change and continuous improvement.
- Customer Experience Expertise: Utilize your extensive CX design and delivery experience to serve as a trusted advisor, translating customer needs into actionable business requirements.
- Collaborative Engagement: Foster collaborative relationships with key stakeholders and program leaders, enabling successful program deployment and ongoing success.
- Analytical Proficiency: Apply strong analytical skills to derive compelling insights and recommendations tailored for executives, management, and front-line teams.
- Influential Communication: Effectively communicate strategic concepts and best practices through written, analytical, and verbal channels, evangelizing key concepts and driving alignment.
- Professional Development: Opportunity to further develop expertise in CX design, delivery, and consulting through hands-on client engagements and thought leadership contributions.
- Leadership Development: Lead strategic sessions, present to senior leadership teams, and create strategic deliverables, enhancing leadership and problem-solving skills.
- Industry Recognition: Contribute to consulting, thought leadership, and academic articles, elevating visibility and recognition in the CX domain.
- Strategic Guidance: Provide post-sale consulting support to guide clients in standing up best-in-class Customer Experience Programs, from program design to ongoing maturity advancement.
- Program Management: Manage engagements from program vision to organizational change, continuously driving value realization and program improvement.
- Stakeholder Engagement: Foster collaborative relationships with key business stakeholders and program leaders to ensure successful program deployment and ongoing success.
- Insightful Analysis: Guide the analysis of operational, customer, and financial data to create compelling insights and recommendations tailored for different organizational levels.
- Strategic Content Development: Develop strategic content for consulting, thought leadership, and academic articles, contributing to industry knowledge and best practices.
- CX Expertise: 8-12 years of CX design and delivery experience in major industry verticals.
- Educational Background: Advanced degree in a research or business-centric field preferred. Bachelors Degree required.
- Methodological Knowledge: Strong understanding of research methodology, survey design, and data analysis.
- Communication Skills: Exceptional written, analytical, and verbal communication skills, with experience presenting to senior leadership teams.
- Collaborative Environment: We foster a collaborative culture where team members work together to drive transformative outcomes for our clients.
- Industry Impact: Joining our team means engaging with some of the world's most recognizable brands and making a tangible difference in their CX programs.
- Growth Opportunities: You'll have ample opportunities for professional growth and development, with support for further education, certifications, and industry recognition.
- Travel Flexibility: Willingness and ability to travel up to 25-30% as needed.
- Medical, Dental, and Vision coverages as well as generous 401(k) match
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing
- 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work.
- Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.