- Professional
- Optionales Büro in Mississauga
We are looking for a talented Field Service Engineering Specialist to complete our team specializing in Service for Cummins, Inc. in Mississauga, ON.
Job Summary
Completes preventative maintenance and/or independently diagnoses and completes complex repairs to Electrolyser products at the customer’s site.
Key Responsibilities:
- Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete more complex repairs at customer site with no supervision.
- Engages customers in a courteous and professional manner.
- Anticipates and ensure prompt and efficient attention to customer needs; escalate key customer or market information to more senior technician or supervisor.
- Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- Escalates unresolved issues to product specialists/supervisor.
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identifies additional sales and service opportunities with customer to share with supervisor.
- Completes training in line with skill and business requirements.
- Maintains service vehicle and tools for cleanliness and proper operation.
- Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
- Identify opportunities for work process improvements.
- Communicates effectively with the assigned team and with all support teams.
- Adapts to the working environment depending on location and job and ensure compliance with industry regulatory requirements at all times.
In this role, you will make an impact in the following ways:
- Lead Product/System Investigations: Identify and analyze product or system issues, understand root causes, and recommend corrective actions to resolve problems effectively.
- Support Failure Analysis Processes: Participate in diagnosing common failure modes such as PIR (Product Incident Report), CCR (Customer Complaint Report), HTD (High-Touch Diagnostics), and TSR (Technical Service Request).
- Document Diagnostic and Repair Actions: Accurately record findings and resolutions in the designated database to ensure traceability and knowledge sharing.
- Share Knowledge Across Teams: Contribute to the Knowledge Management System (KMS), QSOL tickets, and training sessions to disseminate technical insights and solutions.
- Provide Technical Input for Policy Decisions: Offer engineering-based recommendations during policy discussions to guide decision-making and improve product reliability.
- Investigate Emerging and Field Issues: Address new or recurring product/process issues in the field and develop robust technical solutions to prevent recurrence.
- Assist in Field Campaigns and VPI Programs: Support field action initiatives and participate in infant care and Value Package Introduction (VPI) programs when needed.
- Act as Liaison During Escalations: Provide field support and coordinate with Technical Territory Managers (TTMs) and Engineering teams during escalations; implement approved Step 3 improvements.
Responsibilities
To be successful in this role you will need the following:
- Field Investigation and Support - Learn and apply proven problem-solving techniques like root cause analysis to solve problems. Translate technical findings into actionable insights for both technical and non-technical audiences. Foster trust and collaboration to ensure smooth information flow and faster issue resolution.
- Product Failure Reporting and Corrective/Preventive Action Systems - Understand how to log, track, and escalate issues using internal tools and databases. Facilitate meetings with engineering, quality, and manufacturing teams to prioritize and resolve failures. Analyze trends in failure data to identify systemic issues and propose preventive actions.
- Technical Customer Management - Represent Cummins with professionalism and clarity, ensuring customers feel supported and informed. Anticipate customer needs by staying ahead of product changes and integration challenges.
- Technical Escalation - Know when to escalate quickly and when to investigate further before doing so. Leverage data management systems to track troubleshooting steps and ensure continuity. Document thoroughly so that escalated issues can be picked up without delay or confusion.
Qualifications
Education/Experience:
- College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Basic to intermediate level of relevant work experience required.
- Prior experience in a technical role with electrical instrumentation and PLC's is a strong asset for this role.
About the role :
- Monday to Friday position
- The role will support the Americas- and will be flying to client sites on a regular basis.
Compensation
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
COMPENSATION AND BENEFITS
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check.
