Senior Expert Client Delivery Partner (22503) bei Pegasystems
Pegasystems · Waltham, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Waltham
Career Opportunities: Senior Expert Client Delivery Partner (22503)
Job ID: 22503
Meet Our Team:
As a Client Delivery Partner at Pegasystem, you will be at the heart of our client success story, playing a pivotal role in our consulting organization and client engagement model. The Client Delivery Partner is accountable across the entire client engagement lifecycle, from driving account growth and supporting new business through to successful delivery. This role holds ultimate accountability for client success and value realization, ensuring the full value of contracted services and software is achieved, independent of who performs the implementation—be it the client, a partner, or Pega Consulting. As the key delivery leader, they are fundamentally accountable for the account's overall health, client satisfaction, and long-term success
Picture Yourself at Pega:
Step into a high-profile role where your analytical prowess, thought leadership, and collaborative spirit will directly impact our clients' success and Pega's growth. As the ultimate problem-solver on the Account team, you'll have the authority and responsibility to ensure exceptional client experiences from pre-sales through delivery. As a core member of the Account team, this role is the ultimate owner of client escalations and has the authority to pull in and direct the activities of whatever resources are needed to resolve problems.
What You'll Do at Pega:
- Spearhead enterprise-scale initiatives that revolutionize how organizations operate, taking ownership of ACV targets, renewals, and consulting bookings while proactively mitigating risks before they impact delivery.
- Lead clients through the AI modernization journey from reimagining critical workflows to addressing technology currency and defining their future-state architecture
- Forge trusted C-level partnerships with client executives and stakeholders, becoming their go-to strategic advisor who translates complex technical concepts into clear business value.
- Architect effective delivery strategies that maximize client ROI, governing execution with precision while ensuring clients fully leverage Pega's powerful capabilities across their organization.
- Pioneer innovative approaches that accelerate time-to-value, championing cutting-edge methodologies including blueprint, estimator app, constellation, and emerging platform capabilities.
Who You Are:
- You're a strategic orchestrator who thrives at the intersection of technology and business transformation. Your natural ability to build authentic connections ignites enthusiasm across diverse stakeholders—from technical teams to C-suite executives. When challenges arise, your innovative problem-solving instincts kick in, allowing you to navigate complexity with confidence and clarity.
- What sets you apart is your unique combination of visionary thinking and practical execution. You can articulate compelling digital transformation strategies while simultaneously rolling up your sleeves to ensure flawless delivery. Your leadership transcends formal authority—you influence through expertise, empathy, and a genuine passion for client success.
What You've Accomplished:
- Proven track record of Consulting Sales and Delivery leadership , particularly in driving innovation and digital transformation programs
- Industry expertise in Banking and/or Capital Markets, with demonstrable experience working with large North American customers across both business and technology teams.
- Expert in enterprise software delivery, with specific experience leading modernization initiatives that include workflow reimagination and addressing technology currency.
- Ability to build and maintain C-level relationships, acting as a trusted advisor.
- Strong understanding of business strategy and its connection to technology-led transformation.
- Experience with cloud modernization—including network, hyperscaler (AWS, Azure, GCP), security, and governance principles—is a significant plus.
- Excellent communication skills, with the ability to influence and impact clients and partners.
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay plus bonus incentive & employee equity in the company
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22503
Meet Our Team:
As a Client Delivery Partner at Pegasystem, you will be at the heart of our client success story, playing a pivotal role in our consulting organization and client engagement model. The Client Delivery Partner is accountable across the entire client engagement lifecycle, from driving account growth and supporting new business through to successful delivery. This role holds ultimate accountability for client success and value realization, ensuring the full value of contracted services and software is achieved, independent of who performs the implementation—be it the client, a partner, or Pega Consulting. As the key delivery leader, they are fundamentally accountable for the account's overall health, client satisfaction, and long-term success
Picture Yourself at Pega:
Step into a high-profile role where your analytical prowess, thought leadership, and collaborative spirit will directly impact our clients' success and Pega's growth. As the ultimate problem-solver on the Account team, you'll have the authority and responsibility to ensure exceptional client experiences from pre-sales through delivery. As a core member of the Account team, this role is the ultimate owner of client escalations and has the authority to pull in and direct the activities of whatever resources are needed to resolve problems.
What You'll Do at Pega:
- Spearhead enterprise-scale initiatives that revolutionize how organizations operate, taking ownership of ACV targets, renewals, and consulting bookings while proactively mitigating risks before they impact delivery.
- Lead clients through the AI modernization journey from reimagining critical workflows to addressing technology currency and defining their future-state architecture
- Forge trusted C-level partnerships with client executives and stakeholders, becoming their go-to strategic advisor who translates complex technical concepts into clear business value.
- Architect effective delivery strategies that maximize client ROI, governing execution with precision while ensuring clients fully leverage Pega's powerful capabilities across their organization.
- Pioneer innovative approaches that accelerate time-to-value, championing cutting-edge methodologies including blueprint, estimator app, constellation, and emerging platform capabilities.
Who You Are:
- You're a strategic orchestrator who thrives at the intersection of technology and business transformation. Your natural ability to build authentic connections ignites enthusiasm across diverse stakeholders—from technical teams to C-suite executives. When challenges arise, your innovative problem-solving instincts kick in, allowing you to navigate complexity with confidence and clarity.
- What sets you apart is your unique combination of visionary thinking and practical execution. You can articulate compelling digital transformation strategies while simultaneously rolling up your sleeves to ensure flawless delivery. Your leadership transcends formal authority—you influence through expertise, empathy, and a genuine passion for client success.
What You've Accomplished:
- Proven track record of Consulting Sales and Delivery leadership , particularly in driving innovation and digital transformation programs
- Industry expertise in Banking and/or Capital Markets, with demonstrable experience working with large North American customers across both business and technology teams.
- Expert in enterprise software delivery, with specific experience leading modernization initiatives that include workflow reimagination and addressing technology currency.
- Ability to build and maintain C-level relationships, acting as a trusted advisor.
- Strong understanding of business strategy and its connection to technology-led transformation.
- Experience with cloud modernization—including network, hyperscaler (AWS, Azure, GCP), security, and governance principles—is a significant plus.
- Excellent communication skills, with the ability to influence and impact clients and partners.
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay plus bonus incentive & employee equity in the company
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22503
Meet Our Team:
As a Client Delivery Partner at Pegasystem, you will be at the heart of our client success story, playing a pivotal role in our consulting organization and client engagement model. The Client Delivery Partner is accountable across the entire client engagement lifecycle, from driving account growth and supporting new business through to successful delivery. This role holds ultimate accountability for client success and value realization, ensuring the full value of contracted services and software is achieved, independent of who performs the implementation—be it the client, a partner, or Pega Consulting. As the key delivery leader, they are fundamentally accountable for the account's overall health, client satisfaction, and long-term success
Picture Yourself at Pega:
Step into a high-profile role where your analytical prowess, thought leadership, and collaborative spirit will directly impact our clients' success and Pega's growth. As the ultimate problem-solver on the Account team, you'll have the authority and responsibility to ensure exceptional client experiences from pre-sales through delivery. As a core member of the Account team, this role is the ultimate owner of client escalations and has the authority to pull in and direct the activities of whatever resources are needed to resolve problems.
What You'll Do at Pega:
- Spearhead enterprise-scale initiatives that revolutionize how organizations operate, taking ownership of ACV targets, renewals, and consulting bookings while proactively mitigating risks before they impact delivery.
- Lead clients through the AI modernization journey from reimagining critical workflows to addressing technology currency and defining their future-state architecture
- Forge trusted C-level partnerships with client executives and stakeholders, becoming their go-to strategic advisor who translates complex technical concepts into clear business value.
- Architect effective delivery strategies that maximize client ROI, governing execution with precision while ensuring clients fully leverage Pega's powerful capabilities across their organization.
- Pioneer innovative approaches that accelerate time-to-value, championing cutting-edge methodologies including blueprint, estimator app, constellation, and emerging platform capabilities.
Who You Are:
- You're a strategic orchestrator who thrives at the intersection of technology and business transformation. Your natural ability to build authentic connections ignites enthusiasm across diverse stakeholders—from technical teams to C-suite executives. When challenges arise, your innovative problem-solving instincts kick in, allowing you to navigate complexity with confidence and clarity.
- What sets you apart is your unique combination of visionary thinking and practical execution. You can articulate compelling digital transformation strategies while simultaneously rolling up your sleeves to ensure flawless delivery. Your leadership transcends formal authority—you influence through expertise, empathy, and a genuine passion for client success.
What You've Accomplished:
- Proven track record of Consulting Sales and Delivery leadership , particularly in driving innovation and digital transformation programs
- Industry expertise in Banking and/or Capital Markets, with demonstrable experience working with large North American customers across both business and technology teams.
- Expert in enterprise software delivery, with specific experience leading modernization initiatives that include workflow reimagination and addressing technology currency.
- Ability to build and maintain C-level relationships, acting as a trusted advisor.
- Strong understanding of business strategy and its connection to technology-led transformation.
- Experience with cloud modernization—including network, hyperscaler (AWS, Azure, GCP), security, and governance principles—is a significant plus.
- Excellent communication skills, with the ability to influence and impact clients and partners.
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay plus bonus incentive & employee equity in the company
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
