Director of Operations, Service bei Molinari Pools LLC
Molinari Pools LLC · VERO BEACH, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in VERO BEACH
Description
Essential Roles and Responsibilities:
- Oversee the quality inspections and internal sales initiatives.
- Ensure proper recordkeeping for internal databases including Pool Brain, NetSuite and Ninety.io.
- Project and communicate needed inventory with the Inventory Specialist and Warehouse & Fleet Maintenance Specialist to ensure equipment and parts are in stock at the respective times of year they are deemed necessities (heater elements, filter cartridges, etc.).
- Lead, Manage, and Hold Accountable all personnel within the Service Department, including holding regular L-10 meetings with necessary team members.
- Manage the departmental financials, including but not limiting open sales orders, production goals, profit goals, labor costs, and more.
- Ensure proper equipment and resources are available for the departmental personnel, including but not limiting tools, training materials and appropriate staffing.
- Ensure compliance and safety standards are upheld for all members of the service department.
- Oversee the coordination and optimization of field team member service calls and route stops.
- Oversee all warranty service calls and claims.
- Manage all production and financial goals for the Service department including monthly/quarterly revenue goals, productive workload, technician utilization, route optimization and route retention.
Requirements
Required Skills and Abilities:
- Critical Thinking
- Customer Service
- Conflict Management
- Time Management
- Active Listening
- Reading Comprehension
- Service Orientation
- Detail Orientation
- Dependability
- Hand-Eye Coordination
- Written Communication
- Speech Clarity
- Speech Recognition
- Oral Communication
Technology Skills:
- Paylocity: HRIS Software
- Microsoft Suite: Outlook, Word, Excel
- Ring Central Phone System
- NetSuite
- Skimmer
- Company Cam
Other Requirements:
- Must have an acceptable criminal background.
- Must be able to pass a drug screen, upon offer of employment and any time as required while employed.
- Must have an acceptable driving record to be added to the Company automobile insurance.