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Director of Operations, Service bei Molinari Pools LLC

Molinari Pools LLC · VERO BEACH, Vereinigte Staaten Von Amerika · Onsite

Jetzt bewerben

Description

Essential Roles and Responsibilities: 

  • Oversee the quality inspections and internal sales initiatives. 
  • Ensure proper recordkeeping for internal databases including Pool Brain, NetSuite and Ninety.io. 
  • Project and communicate needed inventory with the Inventory Specialist and Warehouse & Fleet Maintenance Specialist to ensure equipment and parts are in stock at the respective times of year they are deemed necessities (heater elements, filter cartridges, etc.). 
  • Lead, Manage, and Hold Accountable all personnel within the Service Department, including holding regular L-10 meetings with necessary team members. 
  • Manage the departmental financials, including but not limiting open sales orders, production goals, profit goals, labor costs, and more. 
  • Ensure proper equipment and resources are available for the departmental personnel, including but not limiting tools, training materials and appropriate staffing. 
  • Ensure compliance and safety standards are upheld for all members of the service department. 
  • Oversee the coordination and optimization of field team member service calls and route stops. 
  • Oversee all warranty service calls and claims. 
  • Manage all production and financial goals for the Service department including monthly/quarterly revenue goals, productive workload, technician utilization, route optimization and route retention.  


 

Requirements

Required Skills and Abilities: 

  • Critical Thinking 
  • Customer Service 
  • Conflict Management 
  • Time Management 
  • Active Listening 
  • Reading Comprehension 
  • Service Orientation 
  • Detail Orientation 
  • Dependability 
  • Hand-Eye Coordination 
  • Written Communication 
  • Speech Clarity 
  • Speech Recognition 
  • Oral Communication 


Technology Skills: 

  • Paylocity: HRIS Software 
  • Microsoft Suite: Outlook, Word, Excel 
  • Ring Central Phone System 
  • NetSuite 
  • Skimmer 
  • Company Cam 


 Other Requirements: 

  • Must have an acceptable criminal background. 
  • Must be able to pass a drug screen, upon offer of employment and any time as required while employed. 
  • Must have an acceptable driving record to be added to the Company automobile insurance. 
Jetzt bewerben

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