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Customer Relationship Staff / Assistant Manager - Bilingual(English/Korean) bei Woongjin, Inc

Woongjin, Inc · Los Angeles, Vereinigte Staaten Von Amerika · Onsite

$45,000.00  -  $70,000.00

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Company Description:

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/


Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid Sick hours
Job Description:
  • Maintain regular communication and collaboration skills with our 3PL call center conducting weekly meetings to ensure alignment and address any issue.  
  • Interaction with customers (Delivery, Questions regarding products, exchange, and return)  
  • Conduct monthly analysis of customer service related issues and prepare detailed reports for management 
  • Corrective action planning to improve CRM process 

 

Salary: $45-70k/yr. (DOE)

Qualifications:
  • Bachelor’s Degree or equivalent work experience preferred  
  • Assistant Manager level-2,4 year experience or Staff level -1,2 year experience preferred
  • Problem-solving and Negotiation skills
  • Time management skills  (Prompt responses to customer queries and the timely implementation of customer service strategies needed)   
  • verbal and written English communication skills
  • Intermediate knowledge in working with MS Office programs 
  • Must be legally authorized to work in the United States
  • Bilingual(English/Korean)
Additional Information:

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***

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